12-17-2012 06:59 PM
I just got an email about my account statement - never had this before.
It says I have 0$ profit - dunno if I got it right but it can't be true.
Could someone tell me what this mail's about?
12-17-2012 09:34 PM
12-18-2012 09:43 AM
12-20-2012 05:56 PM - edited 12-20-2012 05:58 PM
I received multiple statements from BlackBerry Commere (3 now), none of which have been paid to me. (Yes they are all greater than $0).
Today I received an E-Mail from BlackBerry commerce saying they were having problems with paypal for September, October, and November. They said they will respond by tomorrow.
I'm missing a TON of payments. In November, based on my App World sales from the reports I had 10 times in sales compared to what I received from Digital River today. Also based on the Bango invoice I received at the beginning of January I am still out at minimum half of what I should be paid for November.
Also, the statement I received from BlackBerry Commerce was November 27, so I know that one couldn't have been my November sales as the month wasn't even over.
Starting to get frusterated.
edit: why the heck dont they have an option to filter the payment types in vendor portal, literally have 3 check boxes for developers as RIM always knows which types of payments they are in real-time. Check box for Bango (Carrier), Digital River, and now one for BlackBerry Commerce.
12-21-2012 01:00 AM
There is an option for BB E-commerce in the drop-box when creating reports, so you can get some rough estimate of sales going through BB E-commerce.
What I do: I generate a report of all sales, than generate a report for BB E-commerce sales (which are part of the all sales). After getting Bango invoice I have clear picture who will pay what.
I know it is not the perfect solution, but soon Digital River will be gone and all CreditCard and PayPal billing will go through E-commerce. Given the new E-commerce invoice, it will be much easier to track sales etc. (I tried to look at Digital River e-reports in the past and I just gave up)
12-21-2012 02:21 AM
Thanks, I never saw that. I guess I wish they had this option in the actual chart section for graphing.
However, what if I use in-app purchase? The reports for my free apps show nada on BB Commerce.