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BlackBerry® World™ Development

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Developer
Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Anyone Elses BBCommerce Payments not Adding Up?

When I was using Digital River before, I never noticed a discrepency.

 

However, since we have started migrating to BlackBerry Commerce - I have noticed major discrepencies in what they pay me versus what AppWorld reports I should be paid as a developer.

 

I've tried several times over the last month to contact BlackBerry Commerce - but no one seems to be answering their inbox.

 

Most recently:

I recieved an email from BlackBerry commerce for 65 App Sales from Feb 1 to Feb 28

 

According to AppWorld, from Feb 1 to Feb 28:

- 99 Apps sold through BB10 Carriers

- 150 Apps sold to BB10 devices through AppWorld

- 82 Apps sold to PlayBook devices through AppWorld

 

The total outstanding should be for 331 sales.  I just can't make any sense of their math.

 

Does anyone know what we can do for an escalation point if after a month we still don't hear from them?

Highlighted
Developer
Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Re: Anyone Elses BBCommerce Payments not Adding Up?

I got a tweet from @BlackBerryDev (I love those guys).

 

When I was paid by BBCommerce, it seemed to say it counted for all BlackBerry sales version 4 and higher (i.e. BBOS 4/5/6/7/10 and PB).

 

Apparently that isn't the case.  And somehow Bango and Digital River are still sending partial payments.

 

Again, no word from BlackBerry Commerce on this.  And the numbers still don't quite add up.  But I'll review everything once the numbers come in.  I think as a group of developers, we will probably want to start looking at the numbers from BB Commerce closely.

Developer
Posts: 374
Registered: ‎02-12-2011
My Device: Bold 9780
My Carrier: Wind Mobile

Re: Anyone Elses BBCommerce Payments not Adding Up?

Mine don't add up, but I am assuming that the rest is coming from Digital River and Bango. *I hope*
Developer
Posts: 304
Registered: ‎08-01-2008
My Device: Not Specified

Re: Anyone Elses BBCommerce Payments not Adding Up?

How do


KermEd wrote:

According to AppWorld, from Feb 1 to Feb 28:

- 99 Apps sold through BB10 Carriers

- 150 Apps sold to BB10 devices through AppWorld

- 82 Apps sold to PlayBook devices through AppWorld


How do we get the report that these particular sales are through carriers and these through Appworld? I mean which column of the purchase report?

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Anyone Elses BBCommerce Payments not Adding Up?

I have issues with BBCommerce too, here the topic I started about it

 

http://supportforums.blackberry.com/t5/BlackBerry-World-Development/BB-Ecommerse-payment-issues-agai...



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Re: Anyone Elses BBCommerce Payments not Adding Up?

I actually received a nice detailed breakdown.

- Bango is still sending money
- Digital River is still sending money

I've reviewed the numbers with BlackBerry Commerce, and I got a nice breakdown of how this is working. I'll add a final post, mark as resolved. And put the specifics
Developer
Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Re: Anyone Elses BBCommerce Payments not Adding Up?

[ Edited ]

For Carrier versus appworld:

 

I went with the assumption that PlayBook purchases are always "Blank" for carrier.  And BB10 direct-Appworld payments are always marked as "RIM".

 

Here is the distribution:

 

BlackBerry Product   and Payment Method
Digital RiverBangoBlackBerry Commerce
BBOS App   World <4.0 (credit card or PayPal)Yes  
BBOS App   World <4.0 (Carrier Billing) Yes 
BBOS App   World 4.0+ (credit card or PayPal)  Yes
BBOS App   World 4.0+ (Carrier Billing) Yes 
BlackBerry   PlayBook (Credit Card or PayPal)Yes  
BlackBerry   10 (Credit Card or PayPal)  Yes
BlackBerry   10 (Carrier Billing) Yes 
Developer
Posts: 374
Registered: ‎02-12-2011
My Device: Bold 9780
My Carrier: Wind Mobile

Re: Anyone Elses BBCommerce Payments not Adding Up?

Did anyone get DR payment this month? I still haven't received mine.

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Anyone Elses BBCommerce Payments not Adding Up?

I got the invoices, but not the actual payment. It is Monday 25. March though, so maybe they'll come in a day or two.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry