03-02-2012 11:54 AM
I had an app denied into App World and was given the following reasons:
* Starts in the wrong orientation (no problem I can fix that)
* inner functionality issues
Strongly resisting the urge to swear violently, what is the correct process to get more details on the 2nd issue? I can't seem to find any way to follow-up with the app reviewer in the app world developer portal.
03-02-2012 12:51 PM
I have never gotten that issue before. I'm clueless too on " inner functionality issues" what it means.
could it be that your app behaves badly on the device?
03-02-2012 04:52 PM
03-02-2012 07:22 PM
My app runs in openGL, I force it to portrait orientation by default but allow the user to toggle between portrait/landscape or auto-rotate in the options menu.
The App World portal has no way for me to contact the reviewer to ask for more details, I just don't see what they're expecting me to do here.
I work as a software engineer, if a QA person filed a bug where the only description was "inner functionality issues", the bug would be closed as invalid.
Does Blackberry read these forums?
How helpful would it be if I were to make the statement:
The Blackberry App Review process sucks.
I would wager that this statement wouldn't help anyone since it doesn't provide details of the problems I'm having. However the statement:
The Blackberry App Review process sucks BECAUSE
I'd say this statement is helpful and also true. Blackberry, please use the Amazon, Apple or HP marketplaces for a better idea of how this process should work.
03-03-2012 03:52 AM
Have you tested your app on simulator?
03-07-2012 02:42 AM
My app runs in openGL using libraries compiled for ARM that I do not have source to. For this reason I could not run it in the x86 based simulator to test it.
After testing this on an actual device, I can only surmise that the "internal app issues" meant that the virtual keyboard wasn't popping up when text boxes were selected. And that the incorrect orientation was due to a splash screen image that I display that is locked to landscape.
My point in posting here wasn't to solicit the help of other deveopers to solve my problem, it was to try and contact Blackberry developer relations to get a better understanding of their vague and unhelpful problem statement.
Haven't such a disconnected and non-existant developer relations team really doesn't make me excited about Blackberry or App World at all. Where are the developer evangelists that should be lurking in the corners? webOS may not have been a successful platform but their developer relations team were active in the forums and responded to questions in < 1 hour during business hours.
03-07-2012 07:52 AM - edited 03-07-2012 07:58 AM
Unfortunately this forum is meant to be peer-to-peer, i.e. developers helping developers, so you will rarely see RIM staff commenting on issues.
You can use the vendor support form to get some help and/or answers:
03-07-2012 07:59 AM
Sorry, corrected it. Thanks, nice catch
03-07-2012 08:02 AM