03-12-2013 03:33 PM
I have created an app that is a client to server software that the user must have installed on their local network. If you don't have the software, the app gives you a message saying that it can't connect to your server, please check that your server settings are correct. While reviewing my app, they just deny it and say that it has the above error. This is very frustrating because the type of user that would download this app would completely understand the message but the people testing the app obviously don't. I even went to the trouble of setting up a server for them to use that is accessible over the internet and included all the information in the comments and they still rejected the app again for the same reason. The app works perfectly fine as I have been using it on a Z10 for a month now without issues. This is extremely frustrating. What am I supposed to do when they don't even know what the app is for or how to use it properly???
03-12-2013 05:00 PM
Rejection emails used to contain the following line:
If at any time you have questions regarding the above issue please don’t hesitate to contact us at BlackBerryAppWorldRequests@rim.com
I don't know if this is still in the newer emails, but you should try contacting BlackBerryAppWorldRequests@rim.com I have found in the past that the BlackBerry staff is more than willing to go outside of the standard protocol to help you and your app.
03-12-2013 05:40 PM
03-12-2013 05:42 PM
Same here. Z10 app client for media server denied twice because I did not provide IP address for the server. Well I send emails back that it's a media server on user's local network and there is no way for me to know the IP address. Users will have to input when app is launched. I had no responses at my emails, just like nobody's there. Frustrating that PlayBook version of the same app was approved and nobody asked me the absurd request to provide an IP address for the server. Maybe they want us to make just "fart sounds" and "useless blogs" apps, these are easy to test.
03-12-2013 05:46 PM
03-15-2013 02:18 PM