Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 29
Registered: ‎12-02-2012
My Device: Playbook
My Carrier: MTS
Accepted Solution

AppWorld employees don't read my emails (respond BlackBerry employees)



First things first:

I have lost my original signining keys and order a new one, so now If I'm trying to upgrade my previous (old) applications in the BlackBerry App World i got an error : "File bundle (app_name.bar) has been rejected. Package ID is required for all .bar file. If this is an upgrade, Package ID must match Package ID in original file bundle."


So I can't upgrade my apps,.But here in devblog I'll seen advice to create a new product in App World

So I created a new product and removed from sale the old product, but product denied  because (quote of letter from Blackberry) :

"We realize that this app has the same function as your other product named (app_name).

Please resubmit this release under the previous product (old_app_name) that is already up for sale by adding it as a new release" 


I sent letter that in detail explains the situation (that I can't upgrade my apps) to theblackberryappworldrequests@rim.com and ask them to delete the old product, then approve the new product. I sent this letter 2  times (week passed), but received no reply - instead of this App World guys did not noticed that I removed the previous (old) product from the sale and ask me (two times app was denied, and two times they ignore or just don't read my emails yet) to "resubmit this release under the previous product  that is already up for sale by adding it as a new release".


So, question is: because App World Support did not reply e-mails (may be don't even read it), is there anyone from BlackBerry who can help me contact App World Support (in order for they entered in my position and approve my new product)?

BlackBerry Development Advisor
Posts: 318
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: AppWorld employees don't read my emails (respond BlackBerry employees)

[ Edited ]

Hi alisher_allakov,


Can you send me the AppID of your original application?  There is no need to create a new Product - we can flush the old Package_ID in cases where a Developer has lost their old Code Signing Keys - we realize these things can happen.


Please ignore the denial message and leave the second copy of the application Denied.  We'll get you back up and running on the original AppID.