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BlackBerry® World™ Development

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New Contributor
Posts: 3
Registered: ‎09-13-2012
My Device: PlayBook
My Carrier: N/A

Approval process On Hold?

I submitted an app for review and approval two weeks ago.  According to the ticket in the Vendor Portal, it has been on hold since Sept. 3rd.  That's 10 days ago.

 

This forces me to wonder why it's on hold, and why it's on hold for so long?  This is hardly a complicated app, so this kind of wait is simply unacceptable.  I wouldn't mind so much if there was a means of contacting BlackBerry to get some information on this, but the only way to discuss the Vendor Portal is apparently through this forum.

 

Has anybody been in a similar situation?  What would cause this ticket to be placed "On Hold" for such a long time?  Furthermore, is there a way of contacting BlackBerry by email or phone to discuss these situations?

Retired
Posts: 246
Registered: ‎12-20-2010
My Device: Torch
My Carrier: Rogers

Re: Approval process On Hold?

Hi,

 

if you can send me your vendor account info I'll have the team follow up with you offilne.

 

Thanks

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BlackBerry Development Advisor
Posts: 44
Registered: ‎07-17-2012
My Device: BlackBerry Passport
My Carrier: Telkomsel

Re: Approval process On Hold?

[ Edited ]

Hi tj67,

 

I'm sorry for the inconvinience, could you please PM me your application name so I can investigate?

 

Regards,

Satya

BlackBerry Development Advisor
Posts: 44
Registered: ‎07-17-2012
My Device: BlackBerry Passport
My Carrier: Telkomsel

Re: Approval process On Hold?

Hi tj67,

 

I'm sorry for the delay, your application has been approved.

 

Please let me know if there's anything that I could help.

 

Regards,

Satya