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BlackBerry® World™ Development

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Developer
Posts: 1,178
Registered: ‎02-19-2009
My Device: Not Specified

Attention BlackBerry App World Vendors -

Today I received an email from RIM that inform me that the storefrontmanager@rim.com

will no longer be monitored for vendor support issues.

 

...but now I haven't understand where I can get support if I need it?

please help.

New Developer
Posts: 12
Registered: ‎06-10-2009
My Device: Not Specified

Re: Attention BlackBerry App World Vendors -

Drop an email to storefront, im sure they'll be glad to help.
www.tjoozey.com
Developer
Posts: 343
Registered: ‎02-23-2009
My Device: 8700 | 8310 | BOLD | STORM

Re: Attention BlackBerry App World Vendors -

pancakes,

 

The orginal post said that there was an email saying that the storefront email box is not being monitored anymore so they won't be glad to help...they won't help at all.  I got the email as well and it said we need to use http://na.blackberry.com/eng/developers/appworld instead of the mailbox.

Developer
Posts: 1,178
Registered: ‎02-19-2009
My Device: Not Specified

Re: Attention BlackBerry App World Vendors -

and how this url will help us if we have some questions?
this is terrible....
Developer
Posts: 343
Registered: ‎02-23-2009
My Device: 8700 | 8310 | BOLD | STORM

Re: Attention BlackBerry App World Vendors -

Yeah, I know... I did just click there though and it says at the bottom if you require further assistance send an email to:

 

appworldvendorsupport@blackberry.com

 

So I guess this is the new storefront emailbox...

Highlighted
BlackBerry Development Advisor
Posts: 314
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Attention BlackBerry App World Vendors -

Hello sblantipodi,

 

All registered Vendors of BlackBerry App World should have received an email over the weekend indicating a change to the support process moving forward.  Instead of directly email storefrontmanager@rim.com, we ask that Vendors now navigate through the Vendor Support Help Site at http://na.blackberry.com/eng/developers/appworld/.  This site contains Knowledge Base Articles, the FAQ, and other resources that should assist in answering your questions. 

 

If however you cannot find the answers you are looking for, as RLord321 mentioned, you can click the link at the bottom of the page to request further assistance.

 

BlackBerry App World Vendor Support has only changed, allowing us to better provide the support required for the growing Vendor community.

 

Thanks,

Developer
Posts: 1,178
Registered: ‎02-19-2009
My Device: Not Specified

Re: Attention BlackBerry App World Vendors -

I have sent them an email, let's see if they reply.
Developer
Posts: 343
Registered: ‎02-23-2009
My Device: 8700 | 8310 | BOLD | STORM

Re: Attention BlackBerry App World Vendors -

They replied faster than you could hit Send.  Glad to see you guys are trying to improve the whole AppWorld Vendor Experience, Ryan.  You've helped me plenty in getting me started at launch.  Thanks again for all your help.
Developer
Posts: 1,178
Registered: ‎02-19-2009
My Device: Not Specified

Re: Attention BlackBerry App World Vendors -

I'm glad to hear you here Ryan,

you are my light in the vendor app world Smiley Happy

 

nice to re-hear you here... 

thanks for your reply, as always. Smiley Happy

Developer
Posts: 193
Registered: ‎02-27-2009
My Device: Not Specified

Re: Attention BlackBerry App World Vendors -

 

 

The vendor support site (http://na.blackberry.com/eng/developers/appworld) recommended that I email appworldvendorsupport@blackberry.com for support (see bottom of that page). So I dutifully emailed my question there and got back a form letter from RIM:




Hello Chris,



Thank you for contacting BlackBerry Customer Support.



Research In Motion (RIM) has created a specialized mailbox for BlackBerry App World storefront vendor inquiries. Please submit vendor inquiries directly to storefrontmanager@rim.com.


...


Travis

BlackBerry Customer Support



So we're back to storefrontmanager@rim.com again, apparently, never mind what the vendor support site says. Thought the rest of the forum should know.