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02-22-2013 08:58 AM
If you aren't seeing this on your own device, here is a user friendly way to capture logs that you could have your application users do.
02-23-2013 11:22 AM
02-23-2013 04:40 PM - edited 02-23-2013 04:41 PM
Very serious OS bug. It damages not only apps downloaded from BB World, but even sideloaded release bars deployed with blackberry-deploy command line tool (native app). OS version 10.0.10.261, 10.0.9.23xx, OMAP Z10, Qualcomm Z10 and Dev Alpha.
Also (happened only once for me) app that was working perfectly (box and connect to dropbox apps) after device restart changed its icon to "washed" generic icon (one with ball, pyramid and cube) and apps were not able to start at all. Only re-install helped.
02-23-2013 06:25 PM
I have seen the "washed" generic icon (one with ball, pyramid and cube) show up on a sideloaded signed app of mine on my Dev Alpha A. This has only happened once. IIRC, an uninstall/reinstall did not fix it and I had to restart the device, but I did not note down all the details of what I had to do at the time since I was in the middle of trying to release an app update.
I agree with @borceg & others. This kind of sporadic failure can't get fixed soon enough. In a hyper competitive market, end user expectations that devices and software just *work* in exchange for them having plunked down their money are reasonable. It's not like they can't go to other platforms if BlackBerry doesn't come through for them.
02-25-2013 02:13 PM
The issue we fixed has slightly different symptoms than what is described in this thread. If anyone can submit logs per my post above it will allow us to confirm the issue.
02-25-2013 04:26 PM
02-25-2013 04:41 PM