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BlackBerry® World™ Development

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New Contributor
Posts: 2
Registered: ‎06-06-2012
My Device: All
My Carrier: South Africa

Blackberry App World submission problem

Hi everyone,

 

We have an app in the App World and we're trying to submit an update for this but we're running into problems as the Vendor Portal wont let us past step 4.

 

Some details:

 

  • this is a PhoneGap/Cordova project
  • we've signed the application and tested that this works on blackberry devices
  • this generates two folders: OTAInstall & StandardInstall (both zip files with multiple .cod files inside)
  • completed vendor portal submission up to step 4
  • on step 4 we select "batch import files" (for each zip)
  • we select OS6.0 support as min
  • we select all devices within the list
  • pressing Next gives us the following errors:
  • Release 1.1 contains file bundles with conflicts:
  • StandardInstall
  • -> Minimum OS: 7.0.0
  • -> Device Support: 8707v, 8707h, 8707g, 8705g, 8703e, 8700v, 8700r, 8700g, 8700f, 8700c, 8830, 8820, 8800, 8830m, 9000, 9700, 9650, 9780, 9788, 9900, 9930, 9790, 9981, 8900, 8330, 8320, 8310, 8300, 8350i, 8330m, 8520, 8530, 8910, 8980, 9300, 9330, 9360, 9370, 9380, 9350, 9320, 9220, 9310, 9620, 8130, 8120, 8110, 8100, 8130m, 9100, 9105, 8220, 8230, 8230f, 9530, 9500, 9520, 9550, 9670, 9800, 9810, 9850, 9860, 9630
  • -> Language Support: English(en)
  • OTAInstall
  • -> Minimum OS: 7.0.0
  • -> Device Support: 8707v, 8707h, 8707g, 8705g, 8703e, 8700v, 8700r, 8700g, 8700f, 8700c, 8830, 8820, 8800, 8830m, 9000, 9700, 9650, 9780, 9788, 9900, 9930, 9790, 9981, 8900, 8330, 8320, 8310, 8300, 8350i, 8330m, 8520, 8530, 8910, 8980, 9300, 9330, 9360, 9370, 9380, 9350, 9320, 9220, 9310, 9620, 8130, 8120, 8110, 8100, 8130m, 9100, 9105, 8220, 8230, 8230f, 9530, 9500, 9520, 9550, 9670, 9800, 9810, 9850, 9860, 9630
  • -> Language Support: English(en)

 

We have no idea how to proceed now and there seems to be very little online help with regards to this issue.

Is anyone on this forum able to give any assistance? If we remove the device listed above it means we have no supported devices, however we know for certain this works.

 

 

 

thanks

BlackBerry Development Advisor
Posts: 317
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Blackberry App World submission problem

Hi jasonried,

 

You'll only want to upload 1 of those bundles.  It won't matter which one as the Portal will strip anything that isn't a COD file and break out parent COD files into smaller sibling COD files.

 

The error just means your have two bundles configured in the exact same way for OS and Device Support.  If we allowed this, the system would have no way of knowing which Bundle the user should get as they are identical in Device/OS support.

New Contributor
Posts: 2
Registered: ‎06-06-2012
My Device: All
My Carrier: South Africa

Re: Blackberry App World submission problem

Ah I see, we were indeed uploading both.

 

So silly question, but would Blackberry then handle both instances regardless of whether I upload the OTA or STANDARD files?

 

Thanks for the help!

Highlighted
BlackBerry Development Advisor
Posts: 317
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Blackberry App World submission problem

Correct, the COD files are the same for both packages.

 

One package most likely supplies a JAD file and the other an ALX file.  The Vendor Portal will strip either of these anyways and use just the COD files so only one package is required.