09-30-2013 04:58 PM
I have just submitted my QNX app as a new release of my old BBOS app. In the Vendor Portal, I would like to add a description specifically for my BB10 version but it won't save.
Under Description(s) tab I have my description in the Default section. When I click on the BlackBerry 10 smartphone section I have the Add Language button. I click on that add for example English (en) and fill out the fields, then click save. When I come back into that screen the desription I just added is no longer there, just the Add Language button.
09-30-2013 05:01 PM
09-30-2013 05:02 PM
Not sure what could be causing it but if you click contact vendor support at the bottom of the page explain your issue and send them your description they should be able to update it for you
09-30-2013 05:09 PM - edited 09-30-2013 05:10 PM
Tried Firefox and IE10, neither one of them is saving anything at the moment, not even for existing apps. Maybe there's a problem on Blackberry's side.
Looks like I will have to email them, thanks for your responses.
10-01-2013 10:12 AM
Looks like it updated after all, but it took quite a while, I only found out this morning even though I made the changes before leaving work last night.
Do the changes have to go through a review process as well? I doubt it as I typed in utter nonsense for the long description as a test and that was saved and updated.
10-01-2013 10:25 AM
I believe there are some automated tests that may flag up certain words and someone looks at it as I've had feedback on some updates I've made not being suitable. (i.e. mentioning Built for BlackBerry in the generic tab).
10-01-2013 11:55 AM - edited 10-01-2013 11:56 AM
when you make changes to the description/images it normally creates a ticket for the app it should say #(pending tickets) on the Manage Products tab. If you click the Change Request Tickets tab it will show you the tickets for all the changes you've requested and semi-detailed information about it.
*I have noticed inconsistencies, sometimes my CRT's will disappear and I don't realize until I view my app in BlackBerry world and notice the changes weren't made