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New Contributor
Posts: 8
Registered: ‎03-16-2012
My Device: Playbook
My Carrier: Orange

Cancel a ticket request

Who can I contact to cancel a ticket request? There's an option to "change ticket request" in manage applications area of the vendor portal but unfortunately, you can't change anything! Smiley Happy

 

Thanks in advance.

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Cancel a ticket request

It is actually "Change request tickets", i.e. tickets requesting some change Smiley Tongue

 

Back to your question: just add comment in your ticket "Please ignore", that should be good enough.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
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New Contributor
Posts: 8
Registered: ‎03-16-2012
My Device: Playbook
My Carrier: Orange

Re: Cancel a ticket request

Thanks, I'll try that and see what happens!

Developer
Posts: 455
Registered: ‎03-04-2011
My Device: Paper cup

Re: Cancel a ticket request

Have tried attaching comments a few times, they didn't seem to be noticed.

BlackBerry Employee
Posts: 109
Registered: ‎08-16-2010
My Device: Top Secret BlackBerry 10 device
My Carrier: Bell

Re: Cancel a ticket request

Hi redmotion,

 

The best way to have a ticket request cancelled is to contact App World Vendor support here: https://www.blackberry.com/profile/?eventId=8109

 

-Jordan

New Contributor
Posts: 8
Registered: ‎03-16-2012
My Device: Playbook
My Carrier: Orange

Re: Cancel a ticket request

Thanks Jordan, that's exactly what I was looking for.