08-12-2012 07:02 AM
I have a problem with my account details in the vendor portal.
I have successfully entered my vendor name, legal status, street address, City, Country, but i cannot set the State/Province because the field is greyed-out.
It is a big problem, because the system won't let me go to any other tab like Payment Info or Terms and Conditions.
I have my product ready and want to post it on AppWorld but since I cannot setup all the details I'm stuck.
Any help would be greatly appreciated.
08-13-2012 03:30 AM
Ok, I've managed to complete my account details. I've switched my country to Germany and entered a state, saved, and then revert to my original country. State and provice is still marked as required and is greyed out, but the system let me to save without it.
08-13-2012 09:17 AM
Can you supply me with the original Country you were trying to choose that showed no 'State/Province'?
I'd like to resolve this on our end so the next Developer from your region does not run into similar problems.
08-13-2012 05:45 PM
Sure, it's Poland.
But I've just logged in to my vendor account and noticed that remarkably the state/province field is available and is mandatory (the system won't let me go to another tab without maing a selection).
I've successfuly selected my state.
I wasn't the only one. Yesterday my Polish collegues also had the state/privince greyed out and not required.
So... someone at RIM has propably made an update ?
Thank you for your interest,
08-14-2012 08:15 AM
Our team received a detailed support ticket from yourself as well regarding this problem. We then added the missing states for Poland.
Thanks again for bringing this to our attention.