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Developer
Posts: 67
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Canoot setup Vendor portal account detail

I have a problem with my account details in the vendor portal.

 

I have successfully entered my vendor name, legal status, street address, City, Country, but i cannot set the State/Province because the field is greyed-out.

 

It is a big problem, because the system won't let me go to any other tab like Payment Info or Terms and Conditions.

 

I have my product ready and want to post it on AppWorld but since I cannot setup all the details I'm stuck.

 

Any help would be greatly appreciated.

Developer
Posts: 67
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Re: Canoot setup Vendor portal account detail

Ok, I've managed to complete my account details. I've switched my country to Germany and entered a state, saved, and then revert to my original country. State and provice is still marked as required and is greyed out, but the system let me to save without it.

BlackBerry Development Advisor
Posts: 318
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Canoot setup Vendor portal account detail

Hi razorek,

 

Can you supply me with the original Country you were trying to choose that showed no 'State/Province'?

 

I'd like to resolve this on our end so the next Developer from your region does not run into similar problems.

Developer
Posts: 67
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Re: Canoot setup Vendor portal account detail

Sure, it's Poland.

 

But I've just logged in to my vendor account and noticed that remarkably the state/province field is available and is mandatory (the system won't let me go to another tab without maing a selection).

I've successfuly selected my state.

 

I wasn't the only one. Yesterday my Polish collegues also had the state/privince greyed out and not required.

 

So... someone at RIM has propably made an update ?

 

Thank you for your interest,

Maciej

Highlighted
BlackBerry Development Advisor
Posts: 318
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Canoot setup Vendor portal account detail

No problem.  

 

Our team received a detailed support ticket from yourself as well regarding this problem.  We then added the missing states for Poland.

 

Thanks again for bringing this to our attention.

Developer
Posts: 67
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Re: Canoot setup Vendor portal account detail

I'm really happy with RIM's support Smiley Happy

 

Thanks.

New Developer
Posts: 35
Registered: ‎07-23-2012
My Device: Playbook
My Carrier: Vodafone

Re: Canoot setup Vendor portal account detail

RIM support is the best Smiley Happy Really proud of it
Contributor
Posts: 16
Registered: ‎06-07-2011
My Device: Bold 9700
My Carrier: Reliance

Re: Canoot setup Vendor portal account detail

I am also having the same problem (state tab is grey), but I managed to register my account.

Country: India