06-12-2009 03:51 AM
I am a software developer and vendor selling my apps on the AppWorld.
Today a customer asked me the following: "I had to perform a complete reinstall of my OS and lost it (the linceses for the apps). Is there anyway I can get it back without having to pay for it again?"
How do I handle such support questions?
06-12-2009 06:26 PM
Shouldn't theydownload that via the AppWorld?
Yes, they should.
My understanding is that this should work 3 times with dynamic registration.
Unfortunately, it doesn't always work. RIM needs to work on this problem.
06-19-2009 02:58 PM
The customer can download the same application to the same phone an unlimited amount of times. Since the customer just reinstalled the OS and did not change his phone, he can just go to AppWorld, go to MyWorld, Log In and his purchased apps will resynch and then display.
From there the customer has the option to download again if it is not installed. The 3 time download restriction only applies to different devices--you can only download to 3 different devices in one year.
I get these request all the time and once I tell the customer to do this, everything is OK.
I hope this helps.