Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

New Contributor
Posts: 4
Registered: ‎02-27-2011
My Device: Bold 9700

Customers cannot make payment .. ?



I have just received some e-mails from customers, who cannot process their payments while trying to buy some of my themes on AppWorld. They receive 'Error 540031' during the payment process.


Do you know what does it mean, could it be some problem with the payment engine of AppWorld?


Thank you in advance!


Georgii Cherkin

Thulium Themes



New Member
Posts: 1
Registered: ‎01-26-2012
My Device: BlackBerry Playbook
My Carrier: T-Mobile

Re: Customers cannot make payment .. ?

Wow, they are really making it hard to buy apps!


I have the same issue trying to buy through AppWorld on my Playbook.  Also trying to buy through my computer leads me to a deadend with the store asking over and over for my login.


Did I make a mistake buying the Playbook!


All I wanted to do is buy some software.