Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Trusted Contributor
Posts: 232
Registered: ‎11-19-2010
My Device: Z10, Playbook

Denied: Now What?

I received a denied response, with an email that requires some clarification.


Do I just reply to that email? Will that get to the same reviewer?


That will go to BlackBerry App World <blackberryappworldnotifications@rim.com>


or do I email BlackBerryAppWorldRequests@rim.com?


Or is there a different, more direct route?



Regular Contributor
Posts: 55
Registered: ‎10-19-2012
My Device: Playbook, DevAlpha
My Carrier: (na)

Re: Denied: Now What?

you might need to use the tickets system too, but I'm not sure about that.



Regular Contributor
Posts: 81
Registered: ‎10-21-2012
My Device: playbook, storm, curve
My Carrier: T-Mobile

Re: Denied: Now What?

[ Edited ]

One of my apps was just denied, it was denied for using a Facebook icon and for using a Pinterest icon and a link to Pinterest.

Pinterest actually supplies the icon and the link... but but I am told I can't use it by the app approval people.

Even though there are other apps on app world that have those features. I am going to find out why this has happened because it is getting difficult for me to understand the approval system. In fact I don't understand it at all right now.


BTW, it took two weeks and a PM to Samyotte to get them to actually look at the app.