05-31-2013 03:22 PM
I'm having trouble associating my old Vendor account with the new BlackBerry ID login system.
I'm freelancing for a company, and they have my email address (email@example.com) associated with their Vendor account, so I can upload the games but not pretty much anything else. With the new BBID system, I thought I could create a new BBID which wasn't tied to my gmail address (firstname.lastname@example.org). So I created it, but when I tried to associate it with my Vendor account @gmail.com, the error in the title appears.
Then I created a new BBID with my gmail.com address, the same as the company Vendor account has, and I still have the error when trying to associate the address.
I have another Vendor account, which is really mine, and I could associate it perfectly (it was the same email address).
Does the company Vendor account need to delete my account and re-add me? What I'm doing wrong? I appreciate your help.