09-25-2010 05:18 AM
What program do you recommend?
Incoming email's as issue and threaded views, IMAP support to be great, kb support its fine
Thank you for suggestions
09-25-2010 11:31 AM
Kana makes a nice enterprise solution but it is sort of expensive http://www.kana.com/index.php/email-response.html I've worked with companies that have used this before and I found it to be a best-in-class solution for large customer service operations. Its a little pricey for me, but the quality is outstanding.
You could make your own very easly and save yourself the money.
05-13-2011 06:43 AM - edited 05-13-2011 06:45 AM
We using zendesk now , i think best choise for all helpdesk softwares. It's have a blackberry client.
06-10-2012 10:24 PM - edited 06-10-2012 10:24 PM
A free help desk software we used, which has the features in Back-end, front-end and email synchronization and Ticket assignment logic Customer self-service system: Have the helpdesk system which is to be the last insurance to help your customers to combat the problems. However, no one wants to wait for your reply if there is any chance to get the answer. So at higher priority, the customers should search their answers from the knowledgebase and articles you have prepared already. This must be designed intelligently and functionally.
More info you can check: http://www.phphelpdesk.org/