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BlackBerry® World™ Development

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Developer
Posts: 817
Registered: ‎11-19-2009
My Device: Z10, Q10, 9900, 9790, PlayBook,
My Carrier: T-Mobile UK, Three, O2, Orange, Sunrise, Swisscom

How do we escalate issues?

We have apps being delayed for unfounded reasons. One of them has been blocked for 12 weeks now. Program deadlines have been missed and tickets/emails are not getting answered.

There is something clearly broken in BlackBerry's business processes and at some point devs should be able to escalate issues so that they can be dealt with appropriately and in a timely manner.

 

So what is the escalation process?

Is our best course of action to just bug everybody at the devs relation team via Twitter and email until somebody finally does something?

 

 

--
Olivier - interfaSys ltd
Developing for BlackBerry 10 devices using the Sencha Touch framework.
Retired
Posts: 38
Registered: ‎04-01-2013
My Device: 9810
My Carrier: XL Axiata

Re: How do we escalate issues?

Hi,

 

I will try to help you, please check your private message for the details.

 

Regards,

 

Alfredo

Developer
Posts: 817
Registered: ‎11-19-2009
My Device: Z10, Q10, 9900, 9790, PlayBook,
My Carrier: T-Mobile UK, Three, O2, Orange, Sunrise, Swisscom

Re: How do we escalate issues?

Hello Alfredo,

 

Thank you for offering to help.

 

The issues with my apps have been solved, but this was more of a general question.

 

Right now it seems this forum and Twitter are the best ways to escalate issues, but it's a bit unusual.

 

Cheers,

 

Olivier

--
Olivier - interfaSys ltd
Developing for BlackBerry 10 devices using the Sencha Touch framework.