01-04-2012 09:31 AM - edited 01-04-2012 09:36 AM
Well, yesterday RIM approved our latest update to SouthernTouch Spades, version 1.2.7. Only problem was, a last-minute find-and-replace hack job accidentally broke all the buttons in the game. I'm not even going to ask what kind of validation RIM did for the two days it was in review (though I am curious). It's not like I did a better job of testing it than they did, so they get a pass.
But why can't I roll back a release, or just make it unavailable? Since it's likely going to be a day or two before my new version is approved, what I ended up doing was just removing the app from sale. OK, no problem. I messed up, and it's going to cost me a few days of sales. Except anyone who has purchased the game can still UPGRADE TO THE BROKEN RELEASE!
Am I making any sense? Am I missing something? Is it absolutely impossible for me to retract this release? And to make matters even worse, anyone who does upgrade to my broken release may decide to write a review to let me know how they feel about it. And after my new (and functional) release is approved, those users may want to modify their reviews to reflect their good feelings about my response. But THEY WON'T BE ABLE TO, because AppWorld doesn't allow users to edit their reviews. Even though software, and users' perceptions of it, will change over time, the review is an immutable constant.
I hope these gaps are on the roadmap with someone at RIM. Am I alone in desiring this seemingly basic functionality?
01-04-2012 09:51 AM
01-05-2012 09:08 PM
Agreed, we should be able to disable a release.
In the mean time, make version 1.2.7 compatible with one of the 8700 models (I don't think app world is available for the 8700) which should effectively make it incompatible with every phone and won't be delivered. They should be able to download the previous version.
01-09-2012 03:48 AM - edited 01-09-2012 03:51 AM
App World's testing has never caught any of the major bugs that have made it through at times in my stuff... in one case an app worked on my test device and the sims but failed on almost all customer devices, yet it was approved by App World's 'test house'.
Like you I said, "well I can't blame them since I'm the **bleep** who put a buggy release out", but the testing they do doesn't seem worth the wait, really. But they are trying to manage their store responsibly and that's good, we don't want App World overrun like MobiHand.
If we could have a button to ban a release we discover to be buggy that would be good for sure.
01-15-2012 02:36 AM
+1 from me too.
It would also be super useful if there was a way to instigate contact with a reviewer. Today I got a half-star review for my app stating:
"cant get a fix", with the description "i have to wait like 20 minutes to get a fix".
None of this is in my control (the PlayBook has been notoriously slow at getting GPS fixes for some reason or other), and this is the first person to complain out of the 500-odd who have purchased it.
01-15-2012 08:24 AM