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04-16-2013 01:01 PM
This hasn't been reported by anyone else so this may be an isolated incident. My attempt to associate my BBID with my vendor account failed with a message that told me to contact support. I filled out the form immediately but I am still waiting for a response. Basically, I am locked out of my account which, of course, is less than optimal.
1. On average, how long should I wait patiently for a response or at least an acknowlement from support?
2, Could an advisor possibly intervene and possibly expedite a resolution to this problem?
Solved! Go to Solution.
04-16-2013 01:20 PM
04-16-2013 01:46 PM
Same happened to me, I have different mail accounts for vendor portal and my phone, and association failed. So I just registered a second BlackBerry ID with my vendor account email.
How typical - they try to make it easier and at the end it is more frustrating than ever...
I already have a BBID account using the same email address (user) fas or my vendor account. But I created another one 18 months ago because there was something wrong it and I couldn't update the payment options up to allow me to make purchases iBB World. I don't want to use it for this purpose because it is broken and BB support gave up trying to fix it. I am using my working BBID to login to the dev zone and it makes sense to be able to also use the same one for the vendor portal. I could create a third BBID but I really don't want yet another set of credentials to remember. As you say, this kind of defeats the purpose of the entire exercise. Looks like I'm in a fix until support finally responds to my official request for assistance. Who knows how long that will take?
04-16-2013 01:52 PM
04-16-2013 03:14 PM