Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 8
Registered: ‎09-24-2011
My Device: BlackBerry Torch 9800
My Carrier: MTS

Mass problem with App World and no help from RIM!!!

Dear RIM and App World support,

 

we've contacted App World support twice and still don't have any help with our mass problem.

 

The problem is:

 

Currently have a big problem with App World client. Our customers can't upgrade to the latest version of Photo Studio. Every time when try to upgrade to the latest version they have this message:

"There is an issue with BlackBerry App World. BlackBerry App World must now close".

We use the same version in out site and don't have any issues with it.

Also we've checked build for OS7 and all is OK with this build. Error occur only with build for OS5-OS6. Could you help us ASAP to resolve this issue and allow all our customer to upgrade to the latest version?
We don't have any ideas what's wrong with build. We need technical support for this problem.
Could anybody contact us to help with this problem???
Developer
Posts: 285
Registered: ‎08-06-2010
My Device: Z10

Re: Mass problem with App World and no help from RIM!!!

Try uploading a new release? Maybe the cods got corrupted on their end?



Follow me on twitter @RileyGB - https://twitter.com/RileyGB
View my BB10 OpenSource projects - https://github.com/RileyGB/BlackBerry10-Samples
New Contributor
Posts: 8
Registered: ‎09-24-2011
My Device: BlackBerry Torch 9800
My Carrier: MTS

Re: Mass problem with App World and no help from RIM!!!

Thanks for your suggestion. We just updated the release to v.0.9.8.16 (+1) and still have such problems.

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Mass problem with App World and no help from RIM!!!

If you still experience the same issue, try to contact the vendor support:

 

https://www.blackberry.com/profile/?eventId=8109



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
New Contributor
Posts: 8
Registered: ‎09-24-2011
My Device: BlackBerry Torch 9800
My Carrier: MTS

Re: Mass problem with App World and no help from RIM!!!

We've found a solution,

 

If our file is started with bbm, for example bbmbridge_interface.cod, we have problems with downloading,

I've changed it to psbridge_interface.cod and all is OK now.

Hope this helps.

Developer
Posts: 285
Registered: ‎08-06-2010
My Device: Z10

Re: Mass problem with App World and no help from RIM!!!

Interesting. Thanks for reporting your solution.



Follow me on twitter @RileyGB - https://twitter.com/RileyGB
View my BB10 OpenSource projects - https://github.com/RileyGB/BlackBerry10-Samples