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Developer
Posts: 374
Registered: ‎02-12-2011
My Device: Bold 9780
My Carrier: Wind Mobile

Monthly payment lower than expected?

[ Edited ]

My apps been out for only a month and a half.

 

I received my first payment today (it came in 2 seperate payments). Just about an hour ago.

 

I have sold about $55 USD (according to download reports on the vendor portal) worth between the time it was released until yesterday. I expect about 70% of that (right?)

 

I received a payment for $8.XX from DRIncRIMpmt@digitalriver.com (Payment from DIGITAL RIVER INC)

 

Subject: 
DRI App World has just sent you $8.26 USD with PayPal
Custom Note: 
Payment from DIGITAL RIVER INC

 

and immediately after a payment for $12.XX from DRSarlRIMpmt@digitalriver.com

 

Subject: 
DR Ireland Monthly Payment
Custom Note: 
Payment from DIGITAL RIVER IRELAND, LTD.

 

 

So I got roughly 50% less than expected after taking into account 70%, and I doubt paypal currency exchange accounts for 50% loss.

 

Am I missing something? Is there a way to check how Digital River calculated these two payments on their website, is there a section for app world vendors?

 

Developer
Posts: 889
Registered: ‎08-31-2009
My Device: 9530, 9630, 9800, 8530, 9900, 9810, 9930, PlayBook, Dev Alpha
My Carrier: Verizon

Re: Monthly payment lower than expected?

Wait another month and a half and you will get a third payment from Bango. Recently I have found the Bango payment to be about 40% of the overall revenue for the month.


Read my thoughts on BlackBerry Development at news.ebscer.com
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Contributor
Posts: 28
Registered: ‎07-04-2011
My Device: 9810 Torch (OS 7.1.0.569), PlayBook (OS 2.0.1)
My Carrier: A1 Austria

Re: Monthly payment lower than expected?



Yes, I've got the same issue...

After tons of mails and questions and mails and mails I got some information... ill try to explain so u can imagine more, hopefully...
This email is an explanation in sum... Got it from Helpdesk BlackBerry:

2011/9/26 BlackBerry Customer Support <help@blackberry.com>

> Hello,
>
> Thank you for your email.  There are 3 payments in total and they are all
> based on 1-months timeframe.  These are explained as follows:

> Digital River:  They handle any purchases made via Credit Card and PayPal.
>  Payments from Digital River come in two separate payments (1 North
> American Sales, 1 Global Sales).  These payments arrive around the 25th of
> each month for the previous months sales (ex. August 25th for July
> sales).

> Bango: They handle any purchases made via Carrier Billing.  Payments from
> Bango arrive 60 days after the end of a month, for that months sales
> (ex.July sales; payment = 60 days after July 31).

> For detailed information regarding these payments, please contact Digital
> River (RIMISVSupport@DigitalRiver.com) or Bango (support@bango.com).

> Hope this helps.
> Kind Regards,
> Ryan
> BlackBerry App World

another two details:

1. Obviously there is another platform called "epen report"... Over the digitalriver mail adress you will get your login information... This mail I've got from them is following:

>>  Am 15.09.2011 17:50 schrieb "DRCC RIM Support" <
>> rimisvsupport@digitalriver.com>:
>>
>>   Hello Julian,
>>
>>  The ePen report should be used to reconcile payments. The ePen report is
>> available in the command conosle, below is the URL, under Reports > ePen
>> Report. The purchase date is listed in the detail section of the ePen
>> report.
>>
>>  https://gc.digitalriver.com
>>
>>  Thanks,
>>
>>  Kristin


2. Detail o
I've got the answer over bango that they are waiting until there is a sum of 100$ until that they wouldn't make any payment....

Last but not least I wrote again an email to the blackberry support after contacting bango (got detailed listing for each month of billing threw Bango) and:

______________

Hello Ryan!

Thanks so far... i did have contacted Bango and they told me there is for ex
for July an amount over 9,74$ threw Bango made...

So I ve attached four documents:

1. Report Download over vendor portal purchases chart which shows
aproximately 50,00$!!???
2. The payment notice DR July11 (1,71$)
3. The payment advice DR Ireland July11 (16,71$)
4. Bango chat protocol listet the amounts of July (9,74), August,
September11

So if I put one and one together... sold for about 50,00 bugs and got only
1,71+16,71+9,74... makes 26,16$?!?!

Can you please tell me why there are such differences between vendor report
and payments threw DR and Bango?!

Did I miss something?!?

thanks, kind regards,
julian
________________

And I got the following answer:

_______________
Hello Julian,

Thank you for your email.  Are you looking at a Purchase Report for that time period in question?  I don't see one attached.  I would not recommend using the chart for any type of number validation.

Kind Regards,
Ryan

_____________

After that and after months of trying to get smart solution I gave up... Because if Ryan from the support is telling: "I would not recommend using the chart from vendor report portal...for any validation..."......which should I then use to get validation... Its waste of time..

Then I can't do nothing more than only trusting in all payments which will come....
Smiley Happy
Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Monthly payment lower than expected?

Julian, you should have asked about the payments here on the forums Smiley Happy It would save you time and frustration Smiley Happy

Re: chart - the chart shows the full app price and you get only 70% of it, so it is about 35$. As Ryan from support has mentioned, you'd better use the purchase report, chart shows values in USD only, while the report shows real currencies.


"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
Posts: 849
Registered: ‎03-03-2011
My Device: Z10

Re: Monthly payment lower than expected?

From FAQ:

 

  • When will revenue disbursements be made?
    Carrier-billed payments are issued monthly where the vendor earnings exceed GBP £50/US $50/CAN $50/Euro €50. Earnings less than GBP £50/US $50/CAN $50/Euro €50 will be carried forward to the following month’s payment run.

    PayPal and credit card payments are issued monthly where the vendor earnings exceed GBP £100/US $100/CAN $100/Euro €100. Earnings less than GBP £100/US $100/CAN $100/Euro €100 will be carried forward to the following month’s payment run.
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