12-07-2010 10:35 AM
For the past couple of days I've been getting a number of multiple requests coming from App World for dynamic licence keys with the same details (name, pin, etc) space sometimes hours apart, sometimes minutes, and some in where the original request was some days/weeks ago.
It applies to different people/pins and sometimes there'll be two requests, sometimes three and most so far is about 8 for the same thing!
As I log into a database for stats purposes this is screwing up those stats something rotten as it appears I'm selling more than I actually am with these duplicates.
Is anyone else experiencing this? And anyone at RIM, is this a known issue that's being worked on?
12-07-2010 02:44 PM
Yes, I am seeing the same thing. Sometimes the duplicate requests are one after the other, sometimes they are hours apart.
I also just helped a paying customer who had received the wrong license key from App World.
12-08-2010 04:51 AM
Can anyone at RIM confirm this is an issue that's being addressed and possible resoultion timeframe? Is it related to the reporting changes perhaps?
01-23-2011 08:54 AM - edited 01-23-2011 10:49 AM
I've noticed this too over the last day or so. Most often it's multiple requests of the same transaction (easy enough to strip out with our report parser) but yesterday it was the same PIN used with multiple transactions. Multiple transactions implies to me that the customer was charged multiple times (in this case 5 times) for the same app. Yikes.
I wonder what's going on...
Edit: the latest one this morning had an ASTOUNDING 201 (yes, that's TWO HUNDRED AND ONE!) license requests for the same transactionID and PIN!
Oh, and it looks like something else is going on with the PIN: it occasionally is sent in some format OTHER THAN Hex...
01-23-2011 11:42 AM
Same for us. Our license issuing code is also rejecting many of these transactions because of a malformed PIN. The code normally handles both dec and hex pins so I'm not sure what the problem is..
Some transactions are still coming through fine in the meantime.
01-23-2011 02:31 PM
01-23-2011 07:33 PM - edited 01-23-2011 08:49 PM
I'm seeing multiple key requests too, but they are always for clients that have previously puchased (like months ago).
This is the way it used to work when someone changed devices, up until the beginning of Dec 2010. Then we had the zero transaction ID debacle, and then it was quiet, no key updates at all, and all customers who changed devices reported they couldn't get an updated key (so I generated one for them).
I tested with an app of my own that I purchased (so I could test these things): when I requested a "referesh list" a key request was made against my server for my puchased app, but not any of my own "trial" apps.
Edit: the number of duplicate requests is out of line with previous behaviour, but the one consistent thing seems to be that the duplicate requests are coming in with the PIN in base 10. Bona fide sales seem to be coming in with the PIN in hex.