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New Contributor
Posts: 8
Registered: ‎05-01-2013
My Device: Dev Alpha B
My Carrier: BB
Accepted Solution

My App is up for sales but can't be found on AppWorld???

Hello everyone.

 

I have an App Approved 10 days ago and the status is Up for Sales.

But I cannot find it on App World even not be found by search by name.

 

I have email vendor support twice but not getting any reply yet.

 

Any Help??

Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: My App is up for sales but can't be found on AppWorld???

How are you looking for the app? Have you tried in BlackBerry World from a desktop browser (on your pc)? Have you set the right device support for your app, and in BlackBerry World?

Your app will not be shown if you are looking for a Z10 app on a Q10, if you have not specificially set to support the Z10. I see you are using the Dev Alpha B, is your app available for the Z10?


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New Contributor
Posts: 8
Registered: ‎05-01-2013
My Device: Dev Alpha B
My Carrier: BB

Re: My App is up for sales but can't be found on AppWorld???

I look for my app by search the app name and vender name in desktop browser. Neither one can find my app. The app name is "Lemegeton Master Edition". Vender Name "Lantansia".
It finds two apps on the store but the newest published one is missing. It should be three apps in total.
All my apps are set to support Z10.
Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: My App is up for sales but can't be found on AppWorld???

Hmmm weird, can't find it either.

Some things you can check:
- Is the application set for sale in BlackBerry World? (Status=="Up For Sale" in Vendor Portal)
- Does the page http://appworld.blackberry.com/webstore/content/<appid> exist? You can find the app id by clicking on the pencil button in the Vendor Portal


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
New Contributor
Posts: 8
Registered: ‎05-01-2013
My Device: Dev Alpha B
My Carrier: BB

Re: My App is up for sales but can't be found on AppWorld???

The app link should be like this

http://appworld.blackberry.com/webstore/content/26899881

 

But the app does not show up.

And the Status is Up For Sale.

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: My App is up for sales but can't be found on AppWorld???

Not able to find it too, the link doesn't open either. What is your minimum supported OS version?


"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
New Contributor
Posts: 8
Registered: ‎05-01-2013
My Device: Dev Alpha B
My Carrier: BB

Re: My App is up for sales but can't be found on AppWorld???

The min supportedd OS version is QNX 10.0

New Contributor
Posts: 8
Registered: ‎05-01-2013
My Device: Dev Alpha B
My Carrier: BB

Re: My App is up for sales but can't be found on AppWorld???

Last time my app fail a review because of the manifest file contain localized description.

I pass the review this time but I suspect localized string in the manifest file may cause problem on the App World website ???

Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: My App is up for sales but can't be found on AppWorld???

Because you are not able to load the app through the link, I think there will be something wrong on BlackBerry's side. Because that link should always work, even if your search parameters are incorrect, then it will just say that the app is not available for your device, OS or whatever.
Try contacting Vendor Support (bottom right of Vendor Portal), or try getting in touch with some of the BlackBerry people on the forum. Maybe they can have a look at what is wrong.
If you say your application is up for sale, I don't think you can do anything more (*).

(*) The only thing I would try meself, would be to remove it from sale, and putting it up for sale again. But I don't think this will help you here.


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: My App is up for sales but can't be found on AppWorld???

The weird thing is, the link is correct. Because the title of that page says "Lemegeton Master Edition". But the content (names, descriptions..) of the page is not there.


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter