05-01-2010 12:14 PM
actually I wonder, how I could get the contact information (at least PayPal eMail address) for my customers???
The AppWorld Vendor Portal report does not contain any information like that - and DigitalRiver monthly reports only provide a CustomerID. Where & how I could get some more detailed customer information [contact information].
Why I need this?
Actually I have updated my license model from static to pool and with that all my previous AppWorld customers would need to be provided with a SerialNumber. Actually I was told, that this (existing customers will receive a serial number) should automatically happens in AppWorld when a customer is upadting the application to the new version. Unfortunatly this does not happen at all.
Actually I thought my customers would get sufficent help, when they are contacting RIM's Support (since there is a own section: 'BlackBerry App World™ Licensing Issue') - but the feedback I got from my customers who tried this so far is really disillusioning.
So the only solution for me is, that I would contact proactive all my AppWorld customers and send them a serail myself. Therefore there is the need to get my hands to the contact information of my costomers - this data is for sure present in the digital river database.
If anybody have experience how to receive that data - it would highly appriciated to get this information.
05-02-2010 12:19 PM