Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
09-25-2012 10:09 AM
The company I work for hired a third party to develop our mobile app, but then later we took it back in-house. The third party had already put out a release for us prior to us taking over the code though. Now I can't get any of the third party developers to send me the csk file(s) that they used to sign the release. We have a massive update for the app that we are ready to release, but we want it to show as an update to the current release, and not a new app. It's my understanding that we have to use the same signing keys as before to make this happen though.
Assuming I never get the csk(s) from the third party, what are my options?
Solved! Go to Solution.
09-26-2012 06:27 AM
If this is a PlayBook application, just contact us here and we will clear the package ID from your application: https://www.blackberry.com/profile/?eventId=8109
After that you can use a new signing key to sign your application and upload it to App World. The only downside of this is users will have two icons for your application after they download the new release.
If this is a BBOS application (.cod files) you can sign your application with another signing key and upload it without any action on our part.
09-27-2012 08:56 AM
If you used the form from the link I provided above, it usualy takes us 24-48 hours to respond to those. After we clear the package ID, you can upload the new release immediately.