04-25-2013 02:24 PM
I have setup an application in sandbox mode appID is 27597570. I have added 2 sandbox accounts one for my dev alpha and the other one is client's z10. I'm able to download the application from sandbox mode on my devalpha but client is not on his z10.
He is getting error "there was a problem loading this page due to a network error." and then after trying many times he is getting "Unable to update customer device info".
Please help me to get it working on his device
04-25-2013 05:57 PM
It should work but network needs to be solid (perhaps he can try on wifi). He should try again.
Another option is to teach him to sideload apps (if he doesn't) know. This way he won't have to wait the few hours it takes before a new release is available in the sandbox.