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Reply
Developer
Posts: 1,008
Registered: ‎12-12-2010
My Device: Passport (Red Limited Edition)
My Carrier: Mobile Vikings

Not possible to change Vendor Portal Payment Info

Hi,

 

I changed the payment info in my vendor account last week, but today I noticed that the payment was made to the old account. Vendor portal does show the updated information. How can I make sure that the payment next week is made to the new account? 

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BlackBerry Certified Builder for Native Application Development -- Proud member of the Belgian BlackBerry Developer group
Samples: Park in Ghent
Feeling generous? Nominate me for BB Elite member!
Developer
Posts: 484
Registered: ‎07-17-2008
My Device: Not Specified

Re: Not possible to change Vendor Portal Payment Info

Do you mean paypal account?
Developer
Posts: 1,008
Registered: ‎12-12-2010
My Device: Passport (Red Limited Edition)
My Carrier: Mobile Vikings

Re: Not possible to change Vendor Portal Payment Info

Yes.

-------------------------------------------
BlackBerry Certified Builder for Native Application Development -- Proud member of the Belgian BlackBerry Developer group
Samples: Park in Ghent
Feeling generous? Nominate me for BB Elite member!
Developer
Posts: 484
Registered: ‎07-17-2008
My Device: Not Specified

Re: Not possible to change Vendor Portal Payment Info

I need to change mine too.

Can you open a support ticket and let us know what you find out?
Developer
Posts: 484
Registered: ‎07-17-2008
My Device: Not Specified

Re: Not possible to change Vendor Portal Payment Info

FYI, I just tried to change my account in the vendor portal but I get this error when I click on the paypal button:

 

This transaction is invalid. Please return to the recipient's website to complete your transaction using their regular checkout flow.

 

Highlighted
Developer
Posts: 1,008
Registered: ‎12-12-2010
My Device: Passport (Red Limited Edition)
My Carrier: Mobile Vikings

Re: Not possible to change Vendor Portal Payment Info

Strange, the form seemed to work perfectly fine for me. Anyway I contacted Vendor Support and I'll keep you posted.

-------------------------------------------
BlackBerry Certified Builder for Native Application Development -- Proud member of the Belgian BlackBerry Developer group
Samples: Park in Ghent
Feeling generous? Nominate me for BB Elite member!
Developer
Posts: 1,008
Registered: ‎12-12-2010
My Device: Passport (Red Limited Edition)
My Carrier: Mobile Vikings

Re: Not possible to change Vendor Portal Payment Info

A surprisingly quick reply from BlackBerry Vender Support:

 

Please contact the App World merchants of records Bango and DigitalRiver.  They will be able to update your payment records.   (RIMISVSupport@DigitalRiver.com) and Bango (support@bango.com).

 I will let you now their reply (I only contacted DigitalRiver since we only have PlayBook applications).

 

-------------------------------------------
BlackBerry Certified Builder for Native Application Development -- Proud member of the Belgian BlackBerry Developer group
Samples: Park in Ghent
Feeling generous? Nominate me for BB Elite member!
Developer
Posts: 1,008
Registered: ‎12-12-2010
My Device: Passport (Red Limited Edition)
My Carrier: Mobile Vikings

Re: Not possible to change Vendor Portal Payment Info

The answer of Digital River:

 

Service request 300224671 has been submitted to Contract Assurance to update the payment addrss for your account to xxxxxxxxxx

 

 

-------------------------------------------
BlackBerry Certified Builder for Native Application Development -- Proud member of the Belgian BlackBerry Developer group
Samples: Park in Ghent
Feeling generous? Nominate me for BB Elite member!