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New Contributor
Posts: 4
Registered: ‎04-27-2011
My Device: PlayBook
My Carrier: Rogers

PlayBook App approved, but unable to post for sale and did not receive shipping email

[ Edited ]

Hello, 

 

I apologize if someone has covered this already, but I was unable to find an answer in the forums.

 

On April 6th, I received an email stating:

 

Research In Motion is pleased to inform you that release '1.0.2' of your product '***' has been approved.

 

and another stating:

 

Research In Motion is pleased to inform you that your product '***' is approved and ready to be provisioned for BlackBerry App World. We encourage you to login to BlackBerry App World and click the 'Post for sale' link for the approved product... etc

 

Unfortunately, I can not post my app for sale, as the Product Status is still showing "Pending Review +".  When I view my releases, however, the release (1.0.2) is marked as "Approved".  

 

I have also not received my shipping email for the free PlayBook (it's been three weeks now).

 

I have read through MSohm's post (here: http://supportforums.blackberry.com/t5/Tablet-OS-SDK-for-Adobe-AIR/If-you-haven-t-received-your-free...).  

 

As per his post, I believe that these emails indicate completion of "3b)  If the application is accepted, you are notified of the acceptance via email.", so I believe I should have received a shipping email within five business days of these emails.

 

So in summary, I have two questions:

1.  Why is my product still "Pending Review"?

2.  Why haven't I received my shipping email?

 

If anyone could shed some light here, it would be greatly appreciated.  I contacted support and all they could tell me was that my application is still "Pending Review".

 

Thanks in advance, 

 

Dave

BlackBerry Development Advisor
Posts: 317
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: PlayBook App approved, but unable to post for sale and did not receive shipping email

Hello dgirons,

 

What is your application name?  More than likely the there are no Approved Releases which will prevent you from posting the application for sale. 

 

I cannot comment on the Free PlayBook offer until I look into the application status itself.

New Contributor
Posts: 4
Registered: ‎04-27-2011
My Device: PlayBook
My Carrier: Rogers

Re: PlayBook App approved, but unable to post for sale and did not receive shipping email

Hi Ryan,

 

 I actually just received an email from BlackBerry this morning telling me that my app what I need to change.  

 

Thanks for your response.

 

Dave

New Contributor
Posts: 2
Registered: ‎05-02-2011
My Device: Playbook
My Carrier: None

Re: PlayBook App approved, but unable to post for sale and did not receive shipping email

Hey Ryan,

 

Good evening. I am just trying to touchbase with you hoping to get a pointer to have the 'UGS section' enabled in order to edit it, in my 'Manage Products' section of the Vendor Portal.

 

I have one of my PlayBook apps approved and later was updated with a denial and to have the 'UGS Section' updated. I am currently trying to access that particular release and edit the content, but in vain (the check box is disabled to let me further move and update the content). Could you please let me know a way to handle this or any documentation that I can look into. Any help is very much appreciated.

 

Thank you,

Kalyan.

BlackBerry Development Advisor
Posts: 317
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: PlayBook App approved, but unable to post for sale and did not receive shipping email

Hi Kalyan, 

 

I've forwarded your question to our Review Team to have somone contact you directly and let you know what specifically they'll need to see in the USG form. 

 

Thanks,

New Contributor
Posts: 2
Registered: ‎05-02-2011
My Device: Playbook
My Carrier: None

Re: PlayBook App approved, but unable to post for sale and did not receive shipping email

Thanks a lot for your promp reply, Ryan. You guys rock.

 

I infact went ahead and filled out another release with the needed details, and the app has been approved with 'post for sale' and I have it (app: MEETnBUY) posted to the App world now!. Jubiliant and excited.

http://appworld.blackberry.com/webstore/content/38755?lang=en

 

Thanks again.

 

A quick note to ask, though I am imagining and hoping that there should be a followup mail, how should I be coordinating with the PlayBook offer?, since my submission falls under the original offer period with receiving the submission confirmation and offer related mails in March.

 

Best Regards,

Kalyan.

 

 

BlackBerry Development Advisor
Posts: 317
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: PlayBook App approved, but unable to post for sale and did not receive shipping email

Correct, thre is another follow-up email sent a few days after the application is Approved regarding the shipment of your Free PlayBook.