04-19-2009 10:48 AM
I received a Review with 0/5 Stars saying that the registration code does not work.
First, I don't know why RIM is even approving such comments, since it's pretty obvious that the registration code DOES work!
Second, when I remove that comment (a developer can flag it for removal) then the review might get removed but the 0/5 Stars is still there. That could be a bug, right?
Please comment on that and fix that in the next build.
Thank you RIM.
04-19-2009 03:14 PM
I second your opinion.
The review system is a mess.
Someone needs to moderate the reviews before they are approved.
Reviews that are thoughtful and constructive should be allowed but "This apps sucks" types of reviews are not helpful to anyone.
I've even seen reviews with disparaging comments about RIM/BlackBerry and it still gets approved!
04-24-2009 02:52 PM
05-07-2009 11:01 AM
Also ISVs need a way to respond to Reviews. For example Storm users sometimes have to do a complete power down/up to get installed apps to work (not just ours). Obviously this isn't intuitive to Storm users, or at least Storm users who haven't installed many apps. The bulk of our negative reviews are from these users.
05-11-2009 05:24 AM
I'm in the same boat now.
During the weekend I got a 0 star review from a customer whos problem I solved within 6 minutes after he send me a support mail. Unfortunately he *first* wrote a disastrous 0 star review - until then our sales were low but ok and there was a chance to break even on the development/porting costs but now sales dropped to ~15-20% which is absolutely killing us ;-(
The customer is pretty happy now and was really sorry for writing the bad review - but sadly this won't pay my bills ...
Now I really hope that flagging the review helps a bit - but given we had only 2 exceptionally good 5 star reviews I'm sure the lower average review due to the 0 stars will still have a major impact on our sales.
Did anyone try to get in contact with the storefrontmanagers to completely remove a review?