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Developer
Posts: 51
Registered: ‎01-24-2011
My Device: 9800
My Carrier: At&t

Problems with Bango Help!

i received a mail from a customer saying he wasn't able to buy my app with carrier billing! 

and when i go to bango to get the password i get an error so looks like i don't have a bango account.. and i know it works for other vendors, what's wrong what should i do?

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Developer
Posts: 51
Registered: ‎01-24-2011
My Device: 9800
My Carrier: At&t

Re: Problems with Bango Help!

2 days and not a single reply Smiley Surprised

now 3 more customers mailed me saying they are getting error  30227 when attempting to buy my apps! help Smiley Sad

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Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Problems with Bango Help!

Try with your support email - that worked for all of us. Go to bango, try to reset the password and enter your support email, you should receive a mail from Bango shortly.

 

As for the purchase errors - unfortunately it happens from time to time and I'm not sure what you can do, even if you log into your Bango account. I personally have setup my own page with online store (powered by Mobihand) - when somebody complaints "I'm not able to purchase from BB App World/Bango", I just redirect him/her to my own site.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
Posts: 51
Registered: ‎01-24-2011
My Device: 9800
My Carrier: At&t

Re: Problems with Bango Help!

i type both mails and here is the error at bango site:

Invalid forgotten password email address. Please ensure you have entered the correct email address. Smiley Sad

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Developer
Posts: 193
Registered: ‎02-27-2009
My Device: Not Specified

Re: Problems with Bango Help!

Make sure you use the email address that you provided to App World as the technical support email address.
Developer
Posts: 51
Registered: ‎01-24-2011
My Device: 9800
My Carrier: At&t

Re: Problems with Bango Help!

yes i tried with my support mail and i get that error. Smiley Sad

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