10-06-2010 09:26 PM
Recently had a situation where a user decided they didn't want to use our app. So in the interest of customer service, our policy is to refund their money. We gladly did this via PayPal.
My question is, how do we then notify App World Store that the user is no longer entitled to use the application? I can understand if they will continue to have the original app on their BB, but what can we do to prohibit them from getting a free update when they become available on App World? I am sure there is a process to follow, we just don't know what it is.
Thanks in advance.
10-07-2010 08:44 AM
There is not a process to follow. If you provide the refund outside of the App World, then you are trusing the honor system that the customer will not be using your app anymore.
If you really want to put restrictions on your app, then you will need to come up with a solution that enables/disables your program. some developers implement registration keys and others go as far as maintaining a negative confirmation service on their own servers that the app would call. the way negative confirmation would work is you would keep a database of registration ids and status - active, disabled, etc... on startup, the app would call the negaitive confirmation service and only if it returned a "disabled" result, would you disable the app from within the program. this would prevent the app from being disabled if the service could not be found, etc.
10-17-2010 12:47 PM
Just email email@example.com - they usually refund the app when I send them an email.
Ah that's a great info - what information is required to initiate the refunds. Is it possible for customers to send mails to this address to (i.e. can we just forward the address to requesting a refund)?
02-16-2011 11:45 PM - edited 02-16-2011 11:46 PM
A week or two ago I purchased something that plain didn't work, asked for a refund, and got one right away -- although of the wrong app.
Today, while trying the "sandbox", which as I understand isn't supposed to charge developers for test purchases of their own apps, I got charged, asked for a refund, and was denied:
Thank you for contacting BlackBerry Customer Support.
Please be advised that all purchases through BlackBerry App World are non-refundable.
Should you require technical assistance with your recently purchased application, please refer to the BlackBerry App World Support Page. Please visit the following URL to access BlackBerry Answers, Frequently Asked Questions, BlackBerry 101 videos, a listing of related knowledge base articles, and more:
Note: For support with specific third-party applications purchased through BlackBerry App World, please contact the vendor directly.
Thank you again for contacting us.
BlackBerry Customer Support
Research In Motion Limited