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BlackBerry® World™ Development

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Regular Contributor
Posts: 65
Registered: ‎08-29-2010
My Device: Z10
My Carrier: T-Mobile USA
Accepted Solution

RIM please give users the option to edit reviews

It's hard enough getting reviews and sometimes people leave bad reviews simply because they failed to read the instructions on how to launch the product.

In most cases like that, they contact the developer and finally get the product to work but are unable to edit their review or add a new one.

Hopefully someone passes this accross to RIM if it has not been suggested already

Developer
Posts: 246
Registered: ‎12-13-2010
My Device: Not Specified

Re: RIM please give users the option to edit reviews

There shouldnt be an option to edit a review but there should be the option to leave a comment on  a review.

New Developer
Posts: 22
Registered: ‎08-09-2009
My Device: Not Specified

Re: RIM please give users the option to edit reviews

I would also ask to give some contact to the users who left feedback. Some users having issues, left 0 starts and I cannot even contact them to help even though the issue is trivial.

Regular Contributor
Posts: 65
Registered: ‎08-29-2010
My Device: Z10
My Carrier: T-Mobile USA

Re: RIM please give users the option to edit reviews

@demon: I can see this being a legal issue with RIM supporting what may be termed unsolicited correspondence.

 

The contact support feature has worked well for me so far however, the average consumer jumps the gun and leaves a bad review just because they can't get an app to work before contacting support.

 

Highlighted
Contributor
Posts: 23
Registered: ‎05-27-2011
My Device: PlayBook
My Carrier: AT&T

Re: RIM please give users the option to edit reviews

I believe what the poster is requesting is the ability for the user to edit his/her review, not the developer.

 

I have addressed a few shortcomings mentioned in my product's reviews, but my customers can't go back and edit their original review to reflect the improvements.  That is a fairly unsatifactory review system.

Darwin Pinder
SouthernTouch Technologies
http://appworld.blackberry.com/webstore/content/34213
Regular Contributor
Posts: 65
Registered: ‎08-29-2010
My Device: Z10
My Carrier: T-Mobile USA

Re: RIM please give users the option to edit reviews

Thank you @ Southern Touch. That's exactly what I mean.
New Contributor
Posts: 7
Registered: ‎12-29-2011
My Device: blackberry playbook tablet
My Carrier: Verizon

Re: RIM please give users the option to edit reviews

Attempted to write a review on a game but it kept stating invalid characters. So, I tried writing just gibberish with no punctuation of course and it worked! Now I can't change my review.

Developer
Posts: 26
Registered: ‎07-21-2013
My Device: BB Z10 LE, BB DAC, BB PlayBook
My Carrier: Vodafone NL

Re: RIM please give users the option to edit reviews

I totally agree with this, users must be able to edit their reviews when things are solved/changed.

---
http://www.heris.nl OR Check out my apps in appworld:
http://appworld.blackberry.com/webstore/vendor/22561/
Developer
Posts: 889
Registered: ‎08-31-2009
My Device: 9530, 9630, 9800, 8530, 9900, 9810, 9930, PlayBook, Dev Alpha
My Carrier: Verizon

Re: RIM please give users the option to edit reviews

In practice I think that very few users would actually go back and edit their reviews anyhow...


Read my thoughts on BlackBerry Development at news.ebscer.com
Developer
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: RIM please give users the option to edit reviews

The OS could add in a feature that if a previous post was less then some rating (e.g. 2 stars), that they get prompt after a few runs of an app that has been upgraded.