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03-20-2013 09:50 AM
03-20-2013 09:56 AM - edited 03-20-2013 10:00 AM
here is my app:
or search for Filmscope in device client
Please help to check if reviews are availble on z10.
That must be caused by recent update, I have provided updates couple of times, never have this issue before.
I think it could be recent web interface update? that fixed line break issue but brought new problem.
03-20-2013 10:23 AM
03-20-2013 10:26 AM
03-20-2013 11:58 AM
@Fraggle222, I answered your question as how the system (BBWorld) is supposed to work (since you asked whether it is like Apple where every new release has its own rating/reviews). It seems the Web BbWorld is buggy (for whatever reason) and is not working as expected. IMO most users buy apps using their devices, so if reviews are ok on device, you don't need to worry that much.
03-22-2013 04:15 AM - edited 03-22-2013 04:16 AM
OK, I don't think it is caused by recent AppWorld update, I recalled and realized this problem exists since January, AppWorld (Web) resets reviews/ratings after app version upgrade
Not sure if it is by design or bug, every time an upgrade is approved, all of existing reviews and ratings for this app are gone on AppWorld web interface although they are still available on device client. Every upgrade will start with a completely empty review section on AppWorld Web.
03-22-2013 05:46 AM - edited 03-22-2013 05:49 AM
Realised this has happened to me as well.
Don't question yourself this is a bug, wiping out reviews on an upgrade means people will be hesitant in putting upgrades in.
Have you put a report in to JIRA?
Can you do so then publish it so we can vote it up?
03-22-2013 07:19 AM
Let's get this fixed ASAP. Please submit to JIRA (is that accessible to anyone?) and let's all email vendor support or any other email address you have about it.
I submitted an update yesterday and now after reading these last 2 posts am regretting it. US launch of Z10 is today on ATT so wanted some ratings/reviews for my app. Had 4 great reviews and it will suck if website won't have them now.
At least if device still shows them it will be better than nothing.