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Developer
Posts: 272
Registered: ‎05-24-2010
My Device: DEV Alpha C & BB 9720
My Carrier: Idea and Airtel

Regarding the existing app update with new Signing keys

Hello guys,

 

 

I have an application in the app world and i lost my siginign keys which were used for the app in the app world.. Now i want update my app in the app world with some new features.. Can i use teh new signing keys for the update.. 

 

If i use the new siging keys will teh date persisted in the existing app will erased ? or will it remain same in the updated application.

 

 

Thanks

Yakub.

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Regarding the existing app update with new Signing keys

New signing keys mean it will be recognised as a new app.

 

Did you update your keys to the new BlackBerry ID in which case I believe you can now recover them.

Email vendor support.


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Regarding the existing app update with new Signing keys

This may be helpful as well dependant on what your answer was above.

 

http://supportforums.blackberry.com/t5/Testing-and-Deployment/Lost-signing-keys-respond-BlackBerry-e...


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Retired
Posts: 38
Registered: ‎04-01-2013
My Device: 9810
My Carrier: XL Axiata

Re: Regarding the existing app update with new Signing keys

Hi,

 

Is new release for your product has been submitted? If not yet and you still has problem with the signing, you can send me your application name, ID and your vendor name by PM and i can help to reset your product package ID  (value tied to your code signing keys) from our side so you can update your product releases.

 

Regards,

 

Alfredo

Developer
Posts: 272
Registered: ‎05-24-2010
My Device: DEV Alpha C & BB 9720
My Carrier: Idea and Airtel

Re: Regarding the existing app update with new Signing keys

Thank you very much... I found my lost signing keys. I think I can update the app now.