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BlackBerry® World™ Development

New Developer
Posts: 3
Registered: ‎01-25-2011
My Device: Not Specified

Replying to reviews



I am wondering if there is a way to respond to reviews of my app, or to contact reviewers directly? There are some reviews from people who clearly need help, not sure how to help them.





Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900
My Carrier: Rogers

Re: Replying to reviews

Cant be done for privacy reasons so leave a really clear coments on how to reach you in your app description and hope for the best!

Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
Posts: 14
Registered: ‎10-24-2012
My Device: BlackBerry Z10 Limited Edition
My Carrier: Globe Telecoms

Re: Replying to reviews

RIM doesn't offer this feature yet. But on the "About Me" part of my app i have left my e-mail address for my app users to respond. Just in case they need my help. Smiley Happy
Core Member, PinoyBBDev
Posts: 23
Registered: ‎01-04-2013
My Device: Playbook / BB10 dev alpha
My Carrier: Orange

Re: Replying to reviews

This would be a great features. Replying to review is existing on Bada platform, and is totally anonymous.


This is benefic for everybody:

- Dev can reply to review than contain question or misunderstanding of the game.

- Player are happy to be heard and have a feedback.


Just add a "reply" in the review section in vendor website.


Currently player take time to write review but never use the contact email.

Posts: 828
Registered: ‎10-16-2012
My Device: Red Z10
My Carrier: Rogers

Re: Replying to reviews

This is overneeded but will never happen unless everyone votes in jira as what's posted here doesn't seem to matter, only the amount of votes a topic gets in the jira ticket system.


I created a ticket about being able to respond to reviews a month or so ago and it hasn't even been looked at because there's no votes...


So if you want to respond to reviews, vote and let BlackBerry know



Posts: 209
Registered: ‎05-08-2012
My Device: PlayBook 64 Gb and Z10 LE
My Carrier: Vodafone

Re: Replying to reviews

You can integrate a BBM Channel about your App and support this in your app for direct line with your app users


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