02-08-2013 01:26 PM
My hard drive died and it had my only copy of the signing keys I used to make apps for the port a thon. Some of my apps have been denied and I can't update them because the keys don't match. I don't know if I should be emailing Blackberry and if its possible to get an exemption? Or if all hope is lost and I'm screwed.
Anyone else have this problem?
02-09-2013 01:31 AM
From this thread:
You can contact BlackBerry App World Vendor Support and ask them to reset the package ID (value tied to your code signing keys) for your application. You can then upload a new version in the vendor portal. Users will then be notified of the upgrade, but the upgrade will appear as a second copy of your application on their device.