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BlackBerry® World™ Development

Support channel for downloaded applications

by Retired on ‎02-17-2010 09:34 AM - edited on ‎07-29-2013 01:36 PM by BlackBerry Development Advisor (6,062 Views)

Summary

 

This article applies to the following:

  • BlackBerry® World™ storefront

 

Details

 

When a BlackBerry® smartphone user downloads or purchases an application from BlackBerry World and issues arise, their first avenue for support is through the third-party developer. BlackBerry smartphone users will be able to contact the third-party developer using the Contact Support button in the application.

 

If a BlackBerry smartphone user is having problems with an application and the third-party developer has exhausted all troubleshooting options, the third-party developer can contact BlackBerry World vendor support with the following information:

  • Application name
  • BlackBerry smartphone personal identification number (PIN)
  • BlackBerry smartphone user’s PayPal® email account
  • Any error messages, or information provided by the BlackBerry smartphone user

    Note: The above link to BlackBerry World vendor support is for third-party developer support only. If BlackBerry smartphone users contact this email address, they will be redirected to the third-party developer for support.  End user support for BlackBerry World can be found here:  BlackBerry World Support

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