When a BlackBerry® smartphone user downloads or purchases an application from BlackBerry World and issues arise, their first avenue for support is through the third-party developer. BlackBerry smartphone users will be able to contact the third-party developer using the Contact Support button in the application.
If a BlackBerry smartphone user is having problems with an application and the third-party developer has exhausted all troubleshooting options, the third-party developer can contact BlackBerry World vendor support with the following information:
BlackBerry smartphone personal identification number (PIN)
Any error messages, or information provided by the BlackBerry smartphone user
Note: The above link to BlackBerry World vendor support is for third-party developer support only. If BlackBerry smartphone users contact this email address, they will be redirected to the third-party developer for support. End user support for BlackBerry World can be found here: BlackBerry World Support