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Contributor
Posts: 30
Registered: ‎12-14-2010
My Device: Not Specified

The Strangest Problem Ever (For Real)

[ Edited ]

Hi all,

 

I think I am experiencing the strangest problem ever in App World.

 

My application "Pencil Camera" is missing from App World.

 

Problems:

 

* The application is no longer listed in App World.

 

* Application is inaccessible in any way, not even from the desktop browser.

  I tried to go directly to the URL @ http://appworld.blackberry.com/webstore/content/49742 , but I was redirected to an error page, saying "The requested item does not exist or is not available (EC )"


* The application is still listed in my Vendor Portal list, but I cannot view it, I cannot see the details of it.

   Clicking the "PEN" sign ( the icon next to the app name) will result in "HTTP Status 500" error page.

 

* I am unable to generate the download report using the "Generate Charts".

 

* I can still generate the report using the "schedule report", but the result of the name of the zip file generated started with "null". For example, normally, it was PencilCamera-Purchase-for-12-Dec-2011-to-12-Dec-2011.zip, but now null-Purchase-for-12-Dec-2011-to-12-Dec-2011.zip.

 

These problems only happen to ONE application of mine (Pencil Camera).


I have more than TEN apps, all of them are not having this problem

 

P.S.: I have THREE Pencil Camera builds submitted to App World before.

 

1. Pencil Camera ---- (The one having the problem)

2. Pencil Camera - Indosat Promotion

3. Pencil Camera - 铅笔相机

 

 

Anyone with any thoughts? The problem started today. So anyone with the same problem? (Which I doubt)

Any help would be greatly appreciated.

 

Thanks

 

Thank you

Contributor
Posts: 30
Registered: ‎12-14-2010
My Device: Not Specified

Re: The Strangest Problem Ever (For Real)

[ Edited ]

This is really affecting my app sales. Any help please. Thank you...

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: The Strangest Problem Ever (For Real)

You can double-check the original PensilCamera aviability (you could have removed all supported countries by mistake, thus making the app invisible), but I doubt that it is the issue cause

 

It's a wild guess but I suspect that the last app (China release) has caused the issue - it seems that App World cannot handle non-Ascii symbols (in this case Chinese letters), probably the name was truncated and the app names of original and China version become equal, which is not allowed (you can't have two apps with the same name by the same vendor), so the original app was overwritten somehow on the App World database level.

 

But as I said - it's a wild guess, try to contact the vendor support

 

https://www.blackberry.com/profile/?eventId=8109



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Contributor
Posts: 30
Registered: ‎12-14-2010
My Device: Not Specified

Re: The Strangest Problem Ever (For Real)

The China build has been around for more than a month. Hmm...
Contributor
Posts: 30
Registered: ‎12-14-2010
My Device: Not Specified

Re: The Strangest Problem Ever (For Real)

Just sent an email to the support, guess, I just need to wait.. Smiley Happy
New Contributor
Posts: 2
Registered: ‎12-19-2011
My Device: 9930
My Carrier: ---

Re: The Strangest Problem Ever (For Real)

[ Edited ]

I have emailed the support.. They told me to wait till Sunday. Now its already Monday. Phew.

 

Sent another email...

 

Here's the screenshots of the problem.. Anyone having the same problem?

 

ERROR when Clicking on Edit Icon (Screenshots)

Click on Edit Icon.gif

Click on Edit Icon ERROR Result.gif

 

Generating Purchase Report - Generated Report Name Started With NULL (Screenshots)

Generating Purchase Report.gif

Generating Purchase Report Result.gif

New Contributor
Posts: 2
Registered: ‎12-19-2011
My Device: 9930
My Carrier: ---

Re: The Strangest Problem Ever (For Real)

The problem is fixed!!
Highlighted
Developer
Posts: 541
Registered: ‎05-17-2009
My Device: Not Specified

Re: The Strangest Problem Ever (For Real)

Is there any indication of the source of the problem? Something in the App World backend?

Scott