10-08-2009 10:48 PM
I sent an email to support as well. I got an automated response saying to go to some vendor support page that was a dead end. I couldn't figure out how to report the problem other than to echo my complaint on the forums.
10-09-2009 08:28 PM
I've been having the problem also, it's simply this -- Everyone is getting whatever release has the Highest Version Number, the system seems to be completely ignoring the "is this a trial version?" flag except for when deciding whether to allow trial downloading or not. It should give the highest-available trial version for anyone downloading a trial, or the highest-available non-trial version for anyone who paid or is upgrading. Instead, it's ignoring the flag.
So right now people are buying and receiving only a trial version for their money, and a lot more people are trying to upgrade and getting the trial version.
What I don't understand is why the system can't simply have a trial and full version of the same release. My latest release is 1.2.0, so I tried to create a 1.2.0 trial also and it said the version number has to be unique. So I rebuilt a special trial version just for App World, and called it 188.8.131.52. Now everyone is getting the trial version. What was I supposed to do here? If I called the trial 1.1.9 or something, that would make no sense because it would seem like a trial of release 1.1, but it's not, it's a trial of release 1.2. It would be ridiculous to have to rebuild the main version with a higher number just to get a trial to work on App World, and then have to update also on 3 other sites to avoid confusion with the version numbers.
IMO it's a messed-up system and I'm not going to be offering any more trials on App World. My app was selling at least 10 units a day, and since I put the trial version out there, I'm down to 0 - 2 a day, but there's a huge amount of free downloading going on.
It's also a problem that we have no direct control over our products to handle customer issues, and the customers can't find a store support link, and when I submit the support request it takes a long time to get answered. We can't look up a customer account or nix the trial version. Support e-mails come in like, "Help me! It doesn't work!" and there's no information on what store it's from or what product. You can't look the customer up to see if it's a real customer asking for support or just someone who pirated your software.
10-09-2009 09:00 PM
Also, if this has been a known problem for months, does anyone else feel that for $200 we should have been warned with a message on the screen or an e-mail to avoid falling into this trap? Better yet, disable the Try & Buy option until the problem is fully solved.
How hard can it be for a company like RIM to distinguish whether a release has the trial box checked or not ???
10-09-2009 09:59 PM
I have the same problem. People email me saying
"App won't download, please help"
Aside from the fact that I don't control or run the App World, I have no idea which application they are referring to or if I have received money from them. It's very frustrating.
10-12-2009 09:52 AM
Is the "Try and Buy" problem fixed?
If fixed one more question,
we already have an application for sale in free license mode, but want to change it to Try and buy. For making it try and buy we need to upload a new cod file. Also we havefixed one bug and want release new version. Now the question is all these cod submission will be treated as one or more? As bb has restriction of number of submissions.
10-27-2009 12:34 AM
I ended up creating a separate product, App Name - Trial, and what happened? Some users apparently thought it was something they could use effectively for free, and didn't seem to realize it was a trial of a separate listing. It got reviewed like "c**p -- stops working after a while" despite messages about being a trial. So I pulled it and have just given up altogether on offering trials, it's $3 not $50 or $500. Would be nice if we could put a link to a demo video like on MobiHand.
10-27-2009 10:01 AM
Yeah, I can see that happening.
I'm really disappointed about RIM's lack of response on this issue. firstname.lastname@example.org bounces emails back with no response. I'd be happy just to know that somebody is looking into the issue.
A bug of this magnitude would never happen in Apple's store. It would be headline news and fixed overnight.
10-27-2009 10:21 AM
I guess we should be happy to have any store at all, I'm new to the scene but if I heard right, a year ago there was just what, Handango? But really, how hard is this. Just add an if statment at the top of the loop when searching for what to send the customer... if (request.fortrial != release[i].istrial) continue; and it would ignore the inappropriate releases.
I wonder how much difference it makes in general to offer a trial vs not. Those who have been at this for a while, what have you found, please? A big deal, helps a little, or no big loss?