05-22-2009 09:52 PM
05-22-2009 10:32 PM
06-21-2009 10:23 PM
I ended up putting all my apps back on sale, because otherwise the apps would disappear from my customers' "My World" screen, leaving those with only trial versions stuck. I've been spending weeks responding to tech support requests by sending the production versions to my customers directly.
Here's an update. From an email dated June 16th, RIM told me that they think there is an issue with the way their server is handling Try&Buy with static licenses. This affects all apps under this category. They have a fix in testing, which they think will be live in "the coming days/weeks". Here's hoping it's more like "days" rather than "weeks". It's been long enough.
07-30-2009 09:20 PM
Hopefully, this will be my final update. The basic problem that affects try&buy products with the static license is that App World can deliver the wrong bundle. A customer may download the trial and be offered an "upgrade" to the production version for free. Conversely, a customer may purchase the production version and receive the free trial version. After months of exchanging emails with RIM support, Ryan has informed me that a fix for this problem will be released with the "next launch", "before the end of the month". If you have been following the news, this means App World 1.1 with the European rollout on the 31st. The new vendor portal was released last week, and I think the problem has been fixed with the vendor portal release, if the download patterns are any indication. Also, European purchases are beginning to appear in advance of the European rollout: maybe they are test purchases. I saw a purchase from Vodafone/Spain today.
10-08-2009 02:37 PM
10-08-2009 10:06 PM