Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Reply
Contributor
Posts: 26
Registered: ‎03-19-2013
My Device: Z10
My Carrier: WiFi

Unable to update customer device info

I keep getting this error when trying to download my app from the app store.

 

My phone is in development mode and i have uploaded the latest release to the BB app world site.

 

My BB appworld user is in the sandbox user of my appworld account.

 

I go to BB Appworld on my Z10 -> Settings -> Development mode -> then i type in the id of the app.

 

It keeps saying "Unable to update customer device info".

 

Has anyone seen this or got any idea what is wrong? How can i fix this? Is this a blackberry bug?

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to update customer device info

What is your device OS? And what is the content ID you are entering when trying to download?

Garett
@garettBeuk
--
Goodbye everybody!
Contributor
Posts: 26
Registered: ‎03-19-2013
My Device: Z10
My Carrier: WiFi

Re: Unable to update customer device info

Blackberry Z10

 

version 10.0.10.90

 

I should add that before i uploaded to this version everything seemed to be working well.

 

I have several apps in draft mode and none of them are working. The content id of the apps are:

 

25583768

24500873

 

20358715

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to update customer device info

I am able to load those without issue using my test sandbox account, so it seems like it could be an issue with the OS or BlackBerry World version.

 

Have you tried rebooting?

Are you able to test loading from another device to see if it works as expected from there? Curious to see if this may be an issue with the particular device or BBID for some reason...

Garett
@garettBeuk
--
Goodbye everybody!
Contributor
Posts: 26
Registered: ‎03-19-2013
My Device: Z10
My Carrier: WiFi

Re: Unable to update customer device info

I dont have another device to test it on...

 

I have done several reboots but unfortunately it has no effect.

 

I think my version of the Appworld app is: 4.2.1.109

 

What can i do to try and solve this issue?

 

 

Contributor
Posts: 26
Registered: ‎03-19-2013
My Device: Z10
My Carrier: WiFi

Re: Unable to update customer device info

Someone else has just posted a new thread that they are having exactly the same problem:

 

http://supportforums.blackberry.com/t5/BlackBerry-World-Development/quot-Unable-to-update-customer-d...

Contributor
Posts: 26
Registered: ‎03-19-2013
My Device: Z10
My Carrier: WiFi

Re: Unable to update customer device info

BlackBerry 10

Software release: 10.0.10.90

OS version: 10.0.10.690

Build ID: 447500

 

Contributor
Posts: 26
Registered: ‎03-19-2013
My Device: Z10
My Carrier: WiFi

Re: Unable to update customer device info

I am not sure if this is a related issue, but when i go to the BB world App store from my Z10, it says that an update is available for the Four Square App.

 

When i try and update the app i get a network error.

 

This started happening at exactly the same time that the "Unable to update customer device info" error started happening.

Highlighted
Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to update customer device info

Thans for all the information. I will be relaying it to our internal teams and will keep you posted with any findings.

Garett
@garettBeuk
--
Goodbye everybody!
New Contributor
Posts: 4
Registered: ‎02-20-2013
My Device: Z10
My Carrier: Virgin

Re: Unable to update customer device info

I am getting the same error. Smiley Sad

Z10 Model STL100-3
Version 10.0.10.85
BB World 4.2.1.109