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Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to update customer device info


dlacerte wrote:
The steps outlined do change the behavior somewhat but don't resolve the issue in my case. Previous to changing my screen name I was getting a popup with the subject message, and now I don't get the popup but I still see the message that was hidden behind the popup "There was a problem loading this Page, due to a network error." and there is a busy circle behind it. I don't have any network error, the network is running fine and the app can be used to download "regular" apps fine. I tried changing my screen name a couple of times with no change in behavior.

The screen name change was only to help work around the "Unable to update customer device info" error. If you no longer receive this error but see another then it likely means you are hitting another issue which should have its own thread.

 

Please post your issue to a new thread to help keep it clear from the one discussed in this thread.

Garett
@garettBeuk
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