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Developer
Posts: 51
Registered: ‎06-13-2011
My Device: Bold 9900, PlayBook 64GB, Dev Alpha
My Carrier: Bell Mobility

Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

One of our apps InstaPhoto is a universal app that supports both BlackBerry Smartphones and PlayBook: http://appworld.blackberry.com/webstore/content/45728

 

In the past, an App World bug has stopped customers who bought and installed the app on their PlayBook from installing it on their BlackBerry Smartphones. App World would tell Smartphone users the app was "unavailable for their device". That bug seeems to have been fixed, but now we are starting to get the reverse problem, customers who buy and install the app on their Smartphone can't install it on their PlayBook. It doesn't appear in the Installed or Uninstalled section in My World on PlayBook App World, and when they go directly to their page the button that would allow Reinstall/Purchase does not appear.

 

Has anyone else encountered this problem? Any ideas on how to advice customers to solve it?

 

Thanks for your help!

Developer
Developer
Posts: 324
Registered: ‎05-26-2009
My Device: Not Specified

Re: Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

Your users need to make sure that they use the same blackberry id on both the phone and the tablet.

Developer
Posts: 51
Registered: ‎06-13-2011
My Device: Bold 9900, PlayBook 64GB, Dev Alpha
My Carrier: Bell Mobility

Re: Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

Thanks for the reply mb1. They are indeed using the same BlackBerry ID.

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Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

Very strange issue! I would recommend doing 2 things: first log the issue in Issue Tracker:

https://www.blackberry.com/jira/secure/Dashboard.jspa

 

Next submit the issue to the App World team referencing the issue URL: 

https://www.blackberry.com/profile/?eventId=8109

 

Someone from the App World team should be able to investigate for you.

 

 

 

Garett
@garettBeuk
--
Goodbye everybody!
Developer
Posts: 51
Registered: ‎06-13-2011
My Device: Bold 9900, PlayBook 64GB, Dev Alpha
My Carrier: Bell Mobility

Re: Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

Thanks Garett

I have logged it with Issue Tracker and submitted it to App World team as you advised.

https://www.blackberry.com/jira/browse/TABLET-595
Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

Great! I've added myself as a watcher to stay updated.

Garett
@garettBeuk
--
Goodbye everybody!
Developer
Posts: 1,178
Registered: ‎02-19-2009
My Device: Not Specified

Re: Universal app won't install on PlayBook (installed fine on BlackBerry Smartphone)

I have the same issue, keep us posted if RIM solve this problem.