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BlackBerry® World™ Development

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Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus
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Users reporting error 8000 when trying to install my update

Hello everyone. I've had a couple of users report that my updated app reports error 8000 on first launch and immediately closes. I suggested they delete the app, then reinstall from My World but it's not in their list of Deleted programs. Not sure what to do here? The users have been long time users and I know they have purchased the app.

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Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus

Re: Users reporting error 0008 when trying to install my update