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BlackBerry® World™ Development

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Contributor
Posts: 10
Registered: ‎03-24-2011
My Device: PlayBook
My Carrier: None

Vendor Portal for BlackBerry App World problem

[ Edited ]

Hi,

 

When I try to login on Vendor portal I get this error: "Invalid username or password".  I've changed my password using "I forgot my password" button, but I still get the same error. Can someone please help me?

 

Thanks!

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: Vendor Portal for BlackBerry App World problem

Always consider including things like what browser and OS (and versions) you are using when reporting problems like this.

 

In this case, I believe only certain browsers are supported.  I use FF instead of Chrome, possibly because I had the same error at one point.


Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Contributor
Posts: 10
Registered: ‎03-24-2011
My Device: PlayBook
My Carrier: None

Re: Vendor Portal for BlackBerry App World problem

[ Edited ]

I've tryed FireFox, Chrome and IE, but same result.

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: Vendor Portal for BlackBerry App World problem

Okay, other thoughts:

 

1. Try with a simpler password this time (assuming the reset routine lets you get as far as entering one) on the chance that some characters are disallowed.  You can always improve it later.

 

2. Try waiting a bit longer after whatever email arrives, in case they have some problems propagating changes through their system.

 

3. Try on another machine, preferably on another network (like, at work instead of at home or vice versa) in case firewalls, proxies, etc. are getting in the way.

 

4. Make sure you don't have CAPSLOCK on. Smiley Happy


Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Contributor
Posts: 10
Registered: ‎03-24-2011
My Device: PlayBook
My Carrier: None

Re: Vendor Portal for BlackBerry App World problem

Tryed to login on mobile phone, tryed to change password again => FAIL

Highlighted
Contributor
Posts: 10
Registered: ‎03-24-2011
My Device: PlayBook
My Carrier: None

Re: Vendor Portal for BlackBerry App World problem

Still waiting... ?

Contributor
Posts: 10
Registered: ‎03-24-2011
My Device: PlayBook
My Carrier: None

Re: Vendor Portal for BlackBerry App World problem

I've sent an email to blacberry support, again, with copy of my document. I was rejected because "- Account already approved", but I still can't login