03-24-2011 02:57 PM - edited 03-24-2011 02:57 PM
When I try to login on Vendor portal I get this error: "Invalid username or password". I've changed my password using "I forgot my password" button, but I still get the same error. Can someone please help me?
03-24-2011 02:59 PM
Always consider including things like what browser and OS (and versions) you are using when reporting problems like this.
In this case, I believe only certain browsers are supported. I use FF instead of Chrome, possibly because I had the same error at one point.
03-24-2011 03:06 PM
Okay, other thoughts:
1. Try with a simpler password this time (assuming the reset routine lets you get as far as entering one) on the chance that some characters are disallowed. You can always improve it later.
2. Try waiting a bit longer after whatever email arrives, in case they have some problems propagating changes through their system.
3. Try on another machine, preferably on another network (like, at work instead of at home or vice versa) in case firewalls, proxies, etc. are getting in the way.
4. Make sure you don't have CAPSLOCK on.