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Developer
Posts: 374
Registered: ‎02-12-2011
My Device: Bold 9780
My Carrier: Wind Mobile
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Who To Contact Regarding Payments

I've tried e-mail. I've tried this forum. I've tried opening a ticket (it fails every time), to get help for my missing money from November sales. No response from RIM regardin my issue.

 

Anyone have any idea who or how I contact them regarding missing money?

 

 

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: Who To Contact Regarding Payments

If you add relevant links to the past discussions here, so their first question won't have to be "um.... okay, what's your problem and what's your app again?", I'll try to dig up someone who can look at this thread and help you out.

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
Posts: 374
Registered: ‎02-12-2011
My Device: Bold 9780
My Carrier: Wind Mobile

Re: Who To Contact Regarding Payments

[ Edited ]

Thanks.

http://supportforums.blackberry.com/t5/BlackBerry-App-World-Development/Missing-Money-from-November/...

I've e-mailed as well. I've tried making a ticket using this link but it is not submitting it correctly, getting a register error every time. https://www.blackberry.com/profile/?eventId=8109

Here's the background

"I've been unsuccessful with other methods (e-mail and app world developer forum) so I'll try again. I am missing a lot of money for November. My app was featured and between all my apps I sold over $1100 for the entire month. I received my Bango invoice Dec 1 for the sales of november and it showed about $240 in payments (paid in february). Digital river on Dec 20 paid me only $140 between the two DRI payments. Leaving me at $140 + $240(to be paid in feb) total for the month of November. This doesn't add up to $1100! (Yes I know it will be 30% less of $1100 so around $850). BB Commerce reports for November show only $130 in sales for November which wasn't paid either. "

BlackBerry Development Advisor
Posts: 314
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Who To Contact Regarding Payments

[ Edited ]

Hi maplesleafs90,

 

Can you email appworldvendorsupport@blackberry.com?  It goes to the same place as the Support Form and will provide you with an Incident # I can use to track and respond to your case.