01-01-2013 01:17 PM
I've tried e-mail. I've tried this forum. I've tried opening a ticket (it fails every time), to get help for my missing money from November sales. No response from RIM regardin my issue.
Anyone have any idea who or how I contact them regarding missing money?
Solved! Go to Solution.
01-01-2013 01:22 PM
01-01-2013 01:32 PM - edited 01-01-2013 01:33 PM
I've e-mailed as well. I've tried making a ticket using this link but it is not submitting it correctly, getting a register error every time. https://www.blackberry.com/profile/?eventId=8109
Here's the background
"I've been unsuccessful with other methods (e-mail and app world developer forum) so I'll try again. I am missing a lot of money for November. My app was featured and between all my apps I sold over $1100 for the entire month. I received my Bango invoice Dec 1 for the sales of november and it showed about $240 in payments (paid in february). Digital river on Dec 20 paid me only $140 between the two DRI payments. Leaving me at $140 + $240(to be paid in feb) total for the month of November. This doesn't add up to $1100! (Yes I know it will be 30% less of $1100 so around $850). BB Commerce reports for November show only $130 in sales for November which wasn't paid either. "
01-02-2013 10:34 AM - edited 01-02-2013 10:35 AM
Can you email firstname.lastname@example.org? It goes to the same place as the Support Form and will provide you with an Incident # I can use to track and respond to your case.