Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Developer
Posts: 21
Registered: ‎09-25-2009
My Device: 9700
My Carrier: Turkcell
Accepted Solution

Wrong Version Downloading By User ** Urgent Help Needed from RIM Support Team **

Hello

 

I have a serious problem.

 

Users is downloading old version and new version at the same time.

 

I didn't understand this problem. Release 2.0 is FINAL. But some users also downloading old version.

 

Product : Send To

 

Help please.

 

 

71 sendto 2.0.0.0 10.05.2011 17:52
70 sendto 1.8.0.0 10.05.2011 17:44
69 sendto 2.0.0.0 10.05.2011 17:41
68 sendto 1.8.0.0 10.05.2011 17:36
67 sendto 2.0.0.0 10.05.2011 17:04
66 sendto 1.8.0.0 10.05.2011 16:46
65 sendto 1.8.0.0 10.05.2011 16:37
64 sendto 2.0.0.0 10.05.2011 16:34
63 sendto 2.0.0.0 10.05.2011 16:13
62 sendto 2.0.0.0 10.05.2011 16:09
61 sendto 1.8.0.0 10.05.2011 16:05
60 sendto 1.8.0.0 10.05.2011 15:46

 

 

Best Regards

Ferhat

Highlighted
Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Wrong Version Downloading By User ** Urgent Help Needed from RIM Support Team **

Old release will be live for some time - probably a week or so before the user cache resets.

 

You can't remove old version from vendor portal, but there is a workaround to "hide" it from users - just edit supported devices and leave only one supported device (for example 8700 - one of the oldest devices)

 

Go to Manage Products in Vendor portal, click on View Release (eye-like button :smileyhappy: ) - Edit Release (pencil-like button) - Tab Add Release Version - scroll down and edit Device Support - remove all devices but one.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
Posts: 21
Registered: ‎09-25-2009
My Device: 9700
My Carrier: Turkcell

Re: Wrong Version Downloading By User ** Urgent Help Needed from RIM Support Team **

There are 8 old versions Smiley Happy

 

I make same thing for all old versions ? Smiley Happy

 

Ohh god.

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Wrong Version Downloading By User ** Urgent Help Needed from RIM Support Team **

You can do it only for the latest old release - 1.8, since it is still served to the users.

 

 

 



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
Posts: 21
Registered: ‎09-25-2009
My Device: 9700
My Carrier: Turkcell

Re: Wrong Version Downloading By User ** Urgent Help Needed from RIM Support Team **

I will wait till tomorrow morning and will do it if problem still exist.

 

Thank you so much friends for the solutions.