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BlackBerry® World™ Development

New Developer
Posts: 63
Registered: ‎10-27-2010
My Device: 9900 and PlayBook
My Carrier: Rogers

Re: reports not working again

Sweet. Thanks for the info eichen! Now keeping fingers crossed that "before the end of the week" doesn't end up being 2 months from now.
Apps:Beats Brainwave Entrainment - Awesome Timer - StarSlide - Save Santa
Regular Contributor
Posts: 76
Registered: ‎04-19-2011
My Device: Bold 9700
My Carrier: Three Mobile

Re: reports not working again

I received a slightly different response:

We are currently experiencing issues with the reporting servers. We are working to resolve this issue. Sorry for the inconvenience.
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: reports not working again

Would be nice to know what the problem is and why it is taking 3 weeks to fix it?  Hardware, network, database, software...  Why there is not redundancy in their services is also interesting to know.

Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: reports not working again

A blast from the past...


Subject:   **BlackBerry App World - Reporting**
From:   "BlackBerry App World Notifications" <BlackBerryAppWorldNotifications@rim.com>
Date:   Thu, December 23, 2010 10:04 pm


Dear Vendor,

Over the last 3 weeks we have been experiencing problems with the Download and
Purchase reports available through the Vendor Portal.  We are continuing to work on
a permanent fix to the root problem.

To help mitigate the recent lack of reports, we have generated both Download and
Purchase reports for all of your applications for the month of December (EOD
December 22nd, 2010).  We have also generated the Purchases report for the entire
month of November.  You can find these in the Vendor Portal, under Download Reports.

We sincerely apologize for the delay in a full resolution, but we expect to be back
to fully functional reporting very shortly after the New Year.

"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Posts: 15
Registered: ‎12-28-2011
My Device: BB 9900
My Carrier: AT&T

Re: reports not working again

Hello 'QuiteSimple'


Thanks a lot for the update. I guess they generated reports only for your applications. Was it based on a support ticket request? If so, could you please point me to the page where I can submit a ticket as well. I am unable to find the link.



Ramesh Narayanan

Handmark Inc.


Posts: 109
Registered: ‎12-04-2008
My Device: Playbook, Torch 9800, Storm 9530, Tour 9630
My Carrier: Telus

Re: reports not working again

It was over 1 year ago...

PlayBook Apps: Sudoku Pro
Smartphone Apps: Compass | MultiClock
Posts: 15
Registered: ‎12-28-2011
My Device: BB 9900
My Carrier: AT&T

Re: reports not working again

Wow! Did not realize that - I did see the 2010 timestamp but thought it could have been a typo from RIM.

So, I guess for 2011 it is wait and pray.
Trusted Contributor
Posts: 107
Registered: ‎04-08-2011
My Device: BlackBerry Q10
My Carrier: Mobilink

Re: reports not working again

I hate conspiracy theories but now things tend to make me feel that they have messed with reports intentionally. That gives their servers more room for holiday traffic loads.
Get Speedometer on your phone. http://www.speedometer.mobi
Posts: 1,638
Registered: ‎07-14-2008
My Device: Z10
My Carrier: Fido

Re: reports not working again

I just don't understand how RIM can work like that where us devs are b*tching everyday now.  How can reports go down every quarter and we hear nothing about it.  Is it that difficult just put up a msg when we login and say reports are down.  does it really take 3 weeks to fix the same bug over and over again? It would really like to know the person in charge of appworld.

Posts: 324
Registered: ‎05-26-2009
My Device: Not Specified

Re: reports not working again

It is still not fixed.